Wendy Conley
Coaldale,AB
Summary
Dynamic finance professional with proven expertise in debt collection and general ledger maintenance, honed at Energy Safety Canada. Excelled in reducing discrepancies through accurate data inputting and enhanced account resolution strategies. Skilled in QuickBooks and adept at fostering client relationships, demonstrating exceptional communication and problem-solving abilities. Achieved significant improvements in billing processes and collection efforts.
Overview
17
17
years of professional experience
Work History
Accounts Receivable
Chariot Express
11.2023 - Current
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Entered figures using 10-key calculator to compute data quickly.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Managed and responded to correspondence and inquiries from customers and vendors.
Collections Specialist
Energy Safety Canada
11.2007 - 03.2022
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used probing techniques to determine debtors' reasons for delinquency.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Researched accounts and completed due diligence to resolve collection problems.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Entered client details and notes into system for interdepartmental access and review.
Education
No Degree - Accounting Certificate
Southern Alberta Institute of Technology
Calgary, AB05-2019
Skills
- Month-end closing
- Debt collection
- General ledger maintenance
- Payment tracking
- Data inputting
- Account reviewing
- Entry recording
- Account resolution
- Quickbooks
- Records coordination
Languages
English
Native or Bilingual
Timeline
Accounts Receivable
Chariot Express
11.2023 - Current
Collections Specialist
Energy Safety Canada
11.2007 - 03.2022
No Degree - Accounting Certificate
Southern Alberta Institute of Technology
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