Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Personal Information
Timeline
Generic

Wendy Brennen

Greater Sudbury,ON

Overview

25
25
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Community Living Greater Sudbury
01.2021 - Current
  • Provide support to individuals facing diverse psychological and physical conditions.
  • Staff works with clients on a 1:1 and/or 2:1 ratio.
  • Laundry, disinfecting all surfaces every shift and as needed in high traffic areas of home, garbage and recycling
  • Medication administration/MARS documentation.
  • Documentation of daily routines of clients as well as incident reports.

Health Care Aide

Canadian Shield Health Care Services
09.2020 - 01.2021
  • Company Overview: In affiliate with CMHA within a group home for people with mental health needs and disabilities
  • Helping residents with daily encouragement to cook, do dishes & clean up after themselves using kitchen area
  • Personal hygiene, laundry, taking garbage/recycling out etc
  • Medication reminder/support with client sign off
  • Encourage walks, play games and other activities daily
  • Accompanying clients to appointments/outings as requested by residents
  • Engage communication with all residents and to include others in all activities etc
  • Disinfecting of all high touch surface areas daily of home during shift including house laundry, floors etc
  • Documentation of daily history of clients with confidentiality of all sensitive information
  • Ensure safety and safe environment daily of all residents
  • In affiliate with CMHA within a group home for people with mental health needs and disabilities

Home Daycare Provider

Private/Family
07.2018 - 01.2020
  • Providing private home daycare for 4 year old
  • Highlighted relevant job experiences documented throughout resume.

Daycare Assistant

Daycare
12.2017 - 05.2018
  • Assisted with the everyday operations of a daycare
  • Helped with arts and crafts
  • Planned crafts, activities & excursions for the children
  • Daily documentation of children's progress etc, processed incident reports with confidential information
  • Supervision of up 8 children awake, 12 children at rest time
  • Some experience with special needs children as well
  • Participated in play with all the age groups within the daycare & outdoors
  • Assisted with nap time setting up cots, bedding etc
  • Meal times with the younger children, helping set up tables with food & dishes, supervise, feed, teach the kids cleaning up after themselves
  • General clean up, sweeping, mopping, disinfecting bathrooms, kitchen, eating areas, bedding, toys, surfaces etc
  • Made sure the children were safe & happy at all times
  • Interacted with Parents and supervised with Child pick/Drop Off
  • Walked school age children to and from daycare to school
  • Trained in anaphylaxis, food allergies, daycare procedures protocols & confidential items of all documentation

Collections Agent

Financial Debt Recovery
01.2016 - 06.2017
  • Calling past due accounts in final stages of the collections process
  • Set up reasonable repayment schedules
  • Voicemails for payment reminders
  • Updated account information, data entry
  • Transferred clients to appropriate departments
  • Explained terms and conditions
  • Experience in deescalating situations with irate clients/customers
  • Helpful with pleasant phone manners

Childcare Provider

Private Home Care
06.2016 - 01.2017
  • Provided Private Home Daycare for toddler
  • Play educational games, provide meals for child, outdoor excursions, learning tools for child

Home Support Worker

Canadian Red Cross
05.2012 - 04.2013
  • Provided Home care for Seniors in their homes
  • Cleaning including dusting, vacuuming, mopping, bathrooms, laundry, made beds, cook meals
  • Companionship, communicating as well

CSR - Customer Service Representative

TeleTech
05.2010 - 05.2012
  • CSR for fast paced environment
  • Set up cable accounts, phone, internet, T.V
  • Processed payments, Data entry, answer account inquiries, troubleshooting customer cable boxes, modems and telephone
  • Scheduled service calls
  • Collections of past due accounts

CSR - Customer Service Representative

YA Canada
08.2004 - 09.2005
  • Sales & Customer service for various well known companies within one establishment
  • Supervisor on escalation calls
  • Customer complaints and reissuing rebates and resolving issues with customers

Home Support Worker

Comcare Health Services
06.2000 - 06.2003
  • Provided personal and homecare for seniors in their own homes
  • Including bathing, medication reminders, dressing
  • Cleaning including floors mopping, vacuuming, dusting
  • Meal prep, laundry etc
  • Companionship as needed or required
  • Daily logs of clients for any changes within the home or health
  • Fully trained within company for home support service worker

Education

Diploma - Medical Office Administration

Everest College
Greater Sudbury, ON
12.2008

AEC / DEP or Skilled Trade Certificate - Stylist

Thunder Bay School of Hair Design
Thunder Bay, ON
12.1988

Skills

  • Microsoft Word
  • Cash Handling
  • Inventory
  • Organizational Skills
  • Sales
  • Photoshop
  • Problem Solving
  • Management
  • Laundry
  • Meal Preparation
  • Home Care
  • Alzheimer's Care
  • Senior Care

Languages

English
Professional Working

Certification

  • CPR, 03/01/18 to 03/31/21
  • WHMIS, 11/01/08 to 11/30/10

Additional Information

I have several years combined experience with Customer Service public and Telephone sales, sound knowledge of confidentiality and privacy act. Mathematical & Analytical Skills, Data Entry, Typing of 50 WPM Technical Support (troubleshooting customer modems, Phone, cable boxes). Processing payments, Collections of past due accounts/Negotiating Repayment of past due accounts. Cleaning/ Heavy duty cleaning of cabins, hotels & motels. Also helping Senior Clients in own homes with home care (Bathing, Dressing administer Medications and Medication reminders.) Household duties. Cleaning, laundry vacuuming etc. Obtained Criminal Record Search/ Vulnerable Sector 09/01/20. CPR/AED Level C.

Personal Information

Willing To Relocate: Anywhere

Timeline

Direct Support Professional

Community Living Greater Sudbury
01.2021 - Current

Health Care Aide

Canadian Shield Health Care Services
09.2020 - 01.2021

Home Daycare Provider

Private/Family
07.2018 - 01.2020

Daycare Assistant

Daycare
12.2017 - 05.2018

Childcare Provider

Private Home Care
06.2016 - 01.2017

Collections Agent

Financial Debt Recovery
01.2016 - 06.2017

Home Support Worker

Canadian Red Cross
05.2012 - 04.2013

CSR - Customer Service Representative

TeleTech
05.2010 - 05.2012

CSR - Customer Service Representative

YA Canada
08.2004 - 09.2005

Home Support Worker

Comcare Health Services
06.2000 - 06.2003

Diploma - Medical Office Administration

Everest College

AEC / DEP or Skilled Trade Certificate - Stylist

Thunder Bay School of Hair Design

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Wendy Brennen