Wendy Bakular

I have over 30 years experience in Office Administration, Reception, HR, Record Keeping, Learning and Development, and, Continuing Education functions, including Government and the Private Sector.

• Project Management
• Excel
• Leadership for Supervisors
• Effective Team Building
• Leading Change
• Problem Solving & Decision Making
• Dealing with Difficult Interactions
• Workplace Communications

· Working under HR to facilitate the New Employee Introduction Program. This included both on-site and remote on-boarding over multiple business locations.

· Reception duties including receiving guests and new employees, answering phone inquiries, and handling cash.

· Conducted new employee orientations, ensuring a smooth on-boarding experience.

· Responsible for maintaining training budget including budget spreadsheet, accounts payable to vendors for services.

· Supported staff members in their daily on-boarding and training needs, reducing workload burden and allowing for increased focus on higher-priority assignments.

· Directly accountable for developing and implementing the HR Learning Management System (LMS), which covered all 620 business employees in all departments over multiple business locations. Adhered to regulatory and industry requirements for employee on-boarding and role-based training requirements.

· Accountable for maintaining all business training records and Regulatory employee certifications.

· Managed the business’s Continuous Education Program.

· Sorted and organized all electronic files, spreadsheets. Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

· Analyzed training opportunities and problems and worked with Management teams to develop solutions.

· Participated in workshops and presentations related to training projects to gain knowledge.

· Collaborated with senior Management on new courses / training initiatives to support Continuing Education within the Organization.

· Prepared comprehensive metric reports summarizing data analysis findings, informing key decision-makers of significant trends and patterns.

· Responsible for the development, implementation and continual improvements of the Organizations Quality Management document system.

· Improved document accessibility by creating a centralized digital repository for easy retrieval and reference.

· Safeguarded company reputation by ensuring all documentation was accurate, complete, and compliant with relevant industry standards.

· Played a key role in successful audits by meticulously preparing all required documents and records for review.

· Assisted with re-locating the physical and digital documentation in the 7-Type Certificate acquisition from Bombardier.

· Managed document version control effectively, minimizing confusion among team members due to outdated or incorrect documentation.

· Maintained strict compliance with industry regulations through diligent monitoring of all documentation practices.

· Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.

· Coordinated document exchange between departments, contractors, suppliers, and customers.

· Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.