Wendy Arevalo
Ceres
Summary
Detail-oriented with over 15 years in customer service, proven problem solver and effective communicator. Bilingual in English and Spanish.
Strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Gilton Solid Waste Management Inc.
05.2022 - Current
- Customer service via phone or in person at front desk
- Filling for GSW/GRR orders
- Assisted City of Modesto with route reviews/can checks.
- Manage and schedule orders for large scale roll-off accounts. Examples: Foster Farms/Canneries/Construction Accounts
- Data inputting and reporting
- Billing adjustments and rate maintenance
- Works closely with Roll-off Supervisor and Scale house
Operation Team Leader
Accu-swiss
09.2019 - 01.2022
- Data Entry in regards to customer and supplier orders
- Office responsibilities including assisting customers and sales representatives on the phone
- Responsible for overseeing 2nd operations on parts prior to shipment to customer
- Assisting with production and final inspection of parts to be shipped
- Record keeping of parts being shipped and making sure proper packaging and labeling is in place
Department Manager
Walmart
09.2010 - 10.2019
- Responsible for 3 departments and inventory related to them
- Oversaw sales and price changes
- Managed and organized duties for sales associates and assigned daily tasks for stocking and merchandising departments
- Great customer service
Education
Associate of Applied Science - Medical
Heald College
Salida, CA01-2012
High School Diploma -
Valley Charter High School
Modesto, CA05-2009
Skills
- Bilingual: English/Spanish
- Over 15 Years In Customer Service
- Effective Communication Skills
- Reliable
- Detail Oriented
- Quick Learner
- Effective Multitasking
- Problem Solver
- Team Leadership
- Microsoft Excel/Powerpoint/Word
Timeline
Customer Service Representative
Gilton Solid Waste Management Inc.
05.2022 - Current
Operation Team Leader
Accu-swiss
09.2019 - 01.2022
Department Manager
Walmart
09.2010 - 10.2019
Associate of Applied Science - Medical
Heald College
High School Diploma -
Valley Charter High School
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