Wendy Albert-Valentine
Winnipeg,MB
Summary
Dynamic leader and effective communicator with a proven track record at Canada Revenue Agency, where we enhanced team performance and integrity through expert coaching and engaging presentations.
Specialized in building relationships and motivating teams.
Significantly improved staff proficiency in client response, embodying interpersonal excellence and leadership skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Telephone Coach
Canada Revenue Agency
06.1986 - 01.2020
- Utilized positive communication to encourage team, while promoting integrity and respect.
- Trained and mentored new staff on fundamentals of delivering our best responses to our clients.
- Delivered presentations to educate staff on topics related to coaching.
- Managed approximately 70-100 incoming calls per day from clients.
Education
Some College (No Degree) - Community Support Worker
Herzing College
Winnipeg, MBSkills
- Effective Communication
- Group leadership
- Personable and friendly
- Building Relationships
- Team motivation
- Interpersonal Relationships
Languages
English
Full Professional
Volunteer Work
Manitoba Harvest from June, 2022 - December, 2023
Timeline
Telephone Coach
Canada Revenue Agency
06.1986 - 01.2020
Some College (No Degree) - Community Support Worker
Herzing College
Similar Profiles
Sumair KhattakSumair Khattak
Identity Protection Services Officer at Canada Revenue Agency - Agence du revenu du CanadaIdentity Protection Services Officer at Canada Revenue Agency - Agence du revenu du Canada
Judy SauveJudy Sauve
Collections Officer at Canada Revenue AgencyCollections Officer at Canada Revenue Agency
Yousef ElsayedYousef Elsayed
Excise Tax Auditor at Canada Revenue AgencyExcise Tax Auditor at Canada Revenue Agency