Wendi pickard
lloydminister
Summary
Dynamic security professional with a proven track record at Explore Edmonton, excelling in emergency response and surveillance. Recognized for enhancing visitor safety and satisfaction through superior customer service and proactive risk assessment. Adept at complex problem-solving, ensuring a secure environment while fostering a welcoming atmosphere for all guests.
Overview
10
10
years of professional experience
Work History
Security Officer
Explore Edmonton
06.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Deputy Returning Officer
Elections Alberta
04.2021 - Current
- Collaborated with the Returning Officer to address any discrepancies or irregularities during the election process.
Cashier Manager
J,J,S
04.2021 - 10.2023
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Monitored areas for security issues and safety hazards.
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
Cashier Team Lead
Macs Convenience
02.2015 - 08.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Associate of Applied Science - Criminal Justice And Policing
YTC/LCC
Edmonton, AB06-2015
Skills
- Physical fitness
- Emergency response
- Surveillance
- Patrol operations
- Complex Problem-solving
- Superior customer service
Languages
English
Full Professional
Timeline
Security Officer
Explore Edmonton
06.2023 - Current
Deputy Returning Officer
Elections Alberta
04.2021 - Current
Cashier Manager
J,J,S
04.2021 - 10.2023
Cashier Team Lead
Macs Convenience
02.2015 - 08.2020
Associate of Applied Science - Criminal Justice And Policing
YTC/LCC
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