Wendi Byrd
Westlake Village,CA
Summary
Seasoned and scrappy enthusiastic team player eager to contribute to a business through hard work, meticulous attention to detail and proven organizational skills. Clear understanding of superior customer service with laser focus on operational excellence. Constantly looking to learn, grow and excel in all areas.
Overview
15
15
years of professional experience
Work History
Business Owner/Operator
Holland Rugs
05.2014 - 11.2021
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Handled and processed all area rugs presented for insurance claims with issues such as water/flood damage as well as fire/smoke damage.
- Used Quickbooks Online and Microsoft Office to maintain files and administrative records
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices
- Maintained up-to-date administrative records to monitor operational conditions
- Monitored processes and procedures to comply with company policy and state and federal regulations
- Consulted with customers to assess needs and propose optimal solutions
- Converted 90% of customer calls to booked jobs or sales
Small Business Owner
Prestige Home Services
02.2007 - 11.2019
- Oversaw operational functions such as accounting, business planning and training
- Proactively identified and solved complex strategy problems that impact sales management and business direction
- Implemented business processes to streamline daily operations and increase efficiency
- Supervised and managed day-to-day operations and tasks, including Office Manger and bookkeeping
- Managed team of 8 employees. Scheduled and dispatched personnel to offsite jobs and projects
- Interfaced with potential customers and addressed any questions or concerns
- Monitored processes and procedures to comply with company policy and state and federal regulations
Education
High School Diploma -
Mesquite High School
Ridgecrest, CA06.1994
Cerro Coso Community College
Ridgecrest, CASkills
- QuickBooks Online
- Business Operations
- Vendor Relationship Management
- Product Knowledge
- Scheduling
- Staff Management
- Customer Complaint Resolution
- Incident Response
- Customer Relations
- Quality Assurance
- Issue Resolution
Timeline
Business Owner/Operator
Holland Rugs
05.2014 - 11.2021
Small Business Owner
Prestige Home Services
02.2007 - 11.2019
High School Diploma -
Mesquite High School
Cerro Coso Community College
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