Work Preference
Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Languages
Timeline
Generic
Wende Plante
Open To Work

Wende Plante

Oshawa,ON

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Tream Leader

Work Type

Full Time

Location Preference

Remote

Important To Me

Career advancement

Summary

  • Dedicated, hardworking team member with strong leadership experience.
  • Quick learner who performs well under pressure.
  • Experienced team lead and trainer with a background in customer support and operations.

Overview

13
13
years of professional experience

Work History

Owner/Operator

County Girl Treats
01.2022 - Current
  • Training new staff
  • Responsible for all advertising
  • Negotiating with government Agencies
  • Responsible for Hiring/termination
  • Drafting and establishing Policies/Procedures/Health and Safety/Code of Conduct
  • Accounts receivable/payable
  • Outreaching
  • Assisting other Companies in setting up Web Page Designs

ROGERS CARE SUPPORT, WIRELESS AND CABLE, COACH, CET AGENT

Alpine/Sykes/Sitel/Founder
01.2016 - Current
  • Handle inbound and follow‑up customer calls.
  • Provide real‑time support and coaching to agents.
  • Support agent terminations and performance reviews.
  • Conduct call reviews and remote quality monitoring.
  • Lead new agents on live calls.
  • Manage customer accounts and escalations.
  • Test new training methods and prepare training reports.
  • Run team huddles.
  • Facilitated workshops that promoted effective communication and teamwork among staff members.
  • Evaluated coaching outcomes, adjusting strategies to drive higher efficiency and effectiveness in operations.
  • Coordinated cross-functional initiatives to align coaching objectives with organizational goals.
  • Mentored new coaches, fostering a collaborative learning environment for continuous improvement.

ROGERS/FIDO CARE SUPPORT, WIRELESS AND CABLE, COACH, CET AGENT, Team Lead Assistant

HGS
Belleville, Ontario
01.2013 - 01.2016
  • Handle inbound and follow‑up customer calls.
  • Provide real‑time support and coaching to agents.
  • Support agent terminations and performance reviews.
  • Conduct call reviews and remote quality monitoring.
  • Lead new agents on live calls.
  • Manage customer accounts and escalations.
  • Test new training methods and prepare training reports.
  • Run team huddles.

Education

High School Diploma - Booking And Accounting

Toronto School of Business
Oshawa, ON

Booking And Accounting

Toronto School of Business
Oshawa, ON

Skills

  • Core strengths: Energetic, punctual, detail‑oriented, motivated
  • Workplace skills: Problem‑solving, customer support, office operations, employee relations
  • Training & leadership: Implementing training programs, coaching, real‑time agent support
  • Administrative skills: Account management, policy development, hiring/termination, troubleshooting

Interests

  • Reading
  • Gardening
  • Crocheting
  • Woodworking
  • Volunteering

Personal Information

Title: Owner/Operator

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Owner/Operator

County Girl Treats
01.2022 - Current

ROGERS CARE SUPPORT, WIRELESS AND CABLE, COACH, CET AGENT

Alpine/Sykes/Sitel/Founder
01.2016 - Current

ROGERS/FIDO CARE SUPPORT, WIRELESS AND CABLE, COACH, CET AGENT, Team Lead Assistant

HGS
01.2013 - 01.2016

High School Diploma - Booking And Accounting

Toronto School of Business

Booking And Accounting

Toronto School of Business
Wende Plante