- Reading
- Gardening
- Crocheting
- Woodworking
- Volunteering
Job Search Status
Open to workDesired start date: Immediately
Open To Work
Wende Plante
Oshawa,ON
Work Preference
Summary
- Dedicated, hardworking team member with strong leadership experience.
- Quick learner who performs well under pressure.
- Experienced team lead and trainer with a background in customer support and operations.
Overview
13
13
years of professional experience
Work History
Owner/Operator
County Girl Treats
01.2022 - Current
- Training new staff
- Responsible for all advertising
- Negotiating with government Agencies
- Responsible for Hiring/termination
- Drafting and establishing Policies/Procedures/Health and Safety/Code of Conduct
- Accounts receivable/payable
- Outreaching
- Assisting other Companies in setting up Web Page Designs
ROGERS CARE SUPPORT, WIRELESS AND CABLE, COACH, CET AGENT
Alpine/Sykes/Sitel/Founder
01.2016 - Current
- Handle inbound and follow‑up customer calls.
- Provide real‑time support and coaching to agents.
- Support agent terminations and performance reviews.
- Conduct call reviews and remote quality monitoring.
- Lead new agents on live calls.
- Manage customer accounts and escalations.
- Test new training methods and prepare training reports.
- Run team huddles.
- Facilitated workshops that promoted effective communication and teamwork among staff members.
- Evaluated coaching outcomes, adjusting strategies to drive higher efficiency and effectiveness in operations.
- Coordinated cross-functional initiatives to align coaching objectives with organizational goals.
- Mentored new coaches, fostering a collaborative learning environment for continuous improvement.
ROGERS/FIDO CARE SUPPORT, WIRELESS AND CABLE, COACH, CET AGENT, Team Lead Assistant
HGS
Belleville, Ontario
01.2013 - 01.2016
- Handle inbound and follow‑up customer calls.
- Provide real‑time support and coaching to agents.
- Support agent terminations and performance reviews.
- Conduct call reviews and remote quality monitoring.
- Lead new agents on live calls.
- Manage customer accounts and escalations.
- Test new training methods and prepare training reports.
- Run team huddles.
Education
High School Diploma - Booking And Accounting
Toronto School of Business
Oshawa, ONBooking And Accounting
Toronto School of Business
Oshawa, ONSkills
- Core strengths: Energetic, punctual, detail‑oriented, motivated
- Workplace skills: Problem‑solving, customer support, office operations, employee relations
- Training & leadership: Implementing training programs, coaching, real‑time agent support
- Administrative skills: Account management, policy development, hiring/termination, troubleshooting
Interests
Personal Information
Title: Owner/Operator
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Owner/Operator
County Girl Treats
01.2022 - Current
ROGERS CARE SUPPORT, WIRELESS AND CABLE, COACH, CET AGENT
Alpine/Sykes/Sitel/Founder
01.2016 - Current
ROGERS/FIDO CARE SUPPORT, WIRELESS AND CABLE, COACH, CET AGENT, Team Lead Assistant
HGS
01.2013 - 01.2016
High School Diploma - Booking And Accounting
Toronto School of Business
Booking And Accounting
Toronto School of Business