Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wenchao Zheng

Burnaby,BC

Summary

I have 6 years of successful experience regarding funeral services, one year full time and the remaining 5 years working as a partner. In Shanghai, where I work, my original job includes starting from answering customer's phone calls (also including advance arrangement), visiting customers to set up the place, arranging the funeral home and booking the specific time of the funeral, the most important work of selling the products as well as the funeral service to selling the cemetery at the later stage. The above is the most basic customer facing work. Others include interfacing with funeral homes and vendors. I know there will be a lot of differences between Canada and China, but I believe that my past experience is absolutely favorable for me to work in your company. And holding an open level, I can re-learn the company's sales norms as well as the service process.

Overview

6
6
years of professional experience

Work History

Funeral Service

Wanrui Funeral service Company
Shanghai, China
05.2018 - 01.2023
  • funeral services, including scheduling and overseeing visitation hours, memorial services, and burials.
  • Provided administrative support to the funeral home staff by answering phones, filing paperwork, and greeting visitors.
  • Planned funerals with families according to their wishes and budget constraints.
  • Coordinated transportation needs for mourners attending services or viewings.
  • Helped coordinate burial plots with local cemeteries when applicable.
  • Ensured that facilities were properly prepared prior to viewings or ceremonies taking place.
  • Informed families of any available benefits they may be eligible for through government programs.
  • Advised clients on various types of funeral merchandise such as caskets, headstones, vaults.
  • Scheduled appointments with bereaved families to discuss details of services being provided.
  • Greeted guests upon arrival at the funeral home and directed them accordingly.
  • Offered comfort and counseling to address bereaved family members' needs.
  • Communicated with funeral attendees to provide information and facilitate organized services.

Funeral Services

Zhidong Zhou
Shanghai, China
05.2017 - 05.2018

Education

Some College (No Degree) - Public Manage

Henan Railway Police Station
China
06-2012

Skills

  • Organizational abilities
  • Compassionate communication
  • Sales

Timeline

Funeral Service

Wanrui Funeral service Company
05.2018 - 01.2023

Funeral Services

Zhidong Zhou
05.2017 - 05.2018

Some College (No Degree) - Public Manage

Henan Railway Police Station
Wenchao Zheng