Wenalyn Padillo
Summary
Seeking a company can i show and contribute my skills and capabilities considerable experience vibrant and dynamic working environment. and at the same time engage with more challenges and learning experience that can help me more improve as a professional.
Overview
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1
Language
Work History
Customer Service Officer
GPL Group of Companies
Malaysia
2023 - 2026
- Assisted customers in resolving inquiries and issues efficiently.
- Provided support in processing orders and managing customer accounts.
- Maintained knowledge of products to enhance customer interactions.
- Documented customer feedback to improve service delivery processes.
- Analyzed customer complaints to identify trends and implement solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
Supervisor
Uncledons
Malaysia
2019 - 2023
- Oversaw daily operations to ensure efficiency and compliance with safety protocols.
- Trained new staff on company procedures and operational standards to enhance performance.
- Streamlined workflow processes, resulting in reduced downtime and improved productivity.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
Assistant Waitress
Uncledons
Malaysia
2017 - 2019
- Assisted in serving food and beverages to guests, ensuring timely delivery and customer satisfaction.
- Collaborated with waitstaff to maintain cleanliness and organization of dining areas.
- Supported team in managing guest requests and resolving issues promptly during service.
- Learned menu items thoroughly, providing accurate recommendations to enhance guest experience.
Cleaner
The Bayou Hotel Langkawi
Malaysia
2016 - 2017
- Maintained cleanliness of guest rooms and common areas to enhance guest satisfaction.
- Utilized cleaning equipment and chemicals effectively to ensure safety and compliance with hotel standards.
- Organized and restocked cleaning supplies to streamline operational efficiency.
- Collaborated with team members to complete daily cleaning tasks promptly and efficiently.
Sales Lady
SM SAN LAZARO And SM QUIAPO, PITTER PAT
Manila Philippines
2013 - 2016
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained merchandise displays, ensuring products were well-stocked and organized for visibility.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to achieve sales targets and improve overall store performance.
Education
Bachelor Hotel And Restaurant Management
Abra Valley Colleges
Bangued, Abra Philippines01-2009
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Service recommendations
- Active listening
- Team development
- Service standard compliance
- Team Player
- Ability to work Under Pressure
- Computer Literate
- Quick Learner
- Multi-tasking
Languages
English
Full Professional
Timeline
Customer Service Officer
GPL Group of Companies
2023 - 2026
Supervisor
Uncledons
2019 - 2023
Assistant Waitress
Uncledons
2017 - 2019
Cleaner
The Bayou Hotel Langkawi
2016 - 2017
Sales Lady
SM SAN LAZARO And SM QUIAPO, PITTER PAT
2013 - 2016
Bachelor Hotel And Restaurant Management
Abra Valley Colleges