Wen-Hsin (Vincent) Tseng
Mississauga,ON
Summary
As an Aircraft Maintenance Engineer and current aircraft maintenance student, I bring a passion for the airline industry and a demonstrated commitment to safety, efficiency, and teamwork gained through my experience at Pearson International. Complementing my aviation pursuits, I leverage my hands-on dexterity to fix and improve cars, showcasing a diverse skill set. With a nine-year track record in customer service, I have honed leadership and problem-solving skills, consistently delivering exceptional customer satisfaction as a casino supervisor and dealer. Known for honesty and loyalty, I excel in providing solutions for both customers and staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
WB Ramp Agent
Menzies Aviation
Mississauga, ON
08.2022 - 09.2023
- Transport 70 lbs of cargo and baggage off aircraft and transport between aircraft, terminals, and air cargo facilities
- Perform aircraft Marshalling and Wing Walking
- Operate motorized equipment such as belt loaders, tow tractors, baggage tractors, etc.
Delivery Driver
Fantuan
09.2021 - 09.2022
- Deliver food orders on a timely basis, always ensuring customer satisfaction, merchant gratification, company profitability and a positive reputation for Fantuan
- Provide exceptional customer service to my clients as I deliver them hot food in a timely fashion
- Maintain excellent rapport with the merchants and remain open to communicate with each of them to resolve any problems or issues.
Table Games Supervisor
Casino Woodbine
Etobicoke, ON
08.2019 - 02.2022
- Promoted to the position of supervisor in a casino where some of my duties included managing the card games and the roulette wheel to ensure that customers have the best experience possible
- I resolved disputes and solved problems that arose from customers or staff
- Applied strong leadership skills and problem-solving skills to maintain efficient and honest practices of ethical gaming at a casino
- Resolved customer complaints with tact, professionalism, and high levels of customer service skills
- Monitored discrepancies and cases of fraud and reported them to security.
Table Games Dealer
Casino Woodbine
07.2018 - 08.2019
- Superior card dealer and roulette operator, providing fun and excitement to customers who invested their money so I could deliver a rewarding experience and professional gamesmanship
- Maintained a fast pace for customers by efficiently handling chips, cards, money, and gaming equipment
- Provided prompt, accurate and courteous service to players
- Used strong understanding of poker rules and regulations to deal cards promptly while ensuring congenial gaming among patrons
- Monitored players during each hand to be able to identify any possible cheating or other unscrupulous behaviour.
Table Games Dealer
Fallsview Casino
Niagara Falls, ON
06.2017 - 07.2018
- Proficient in all card games at the casino
- Managed the administration and execution of card games and the roulette wheel at the casino
- Opened and closed game tables and cash floats by receiving, verifying, and recording cash wages
- Maintained and controlled the fast pace of the card games and kept track of all wages and monitored the behaviour of the customers
- Created an enjoyable atmosphere for players by engaging in positive and entertaining conversations.
Assistant Manager
CPC Corporation
Taiwan
01.2014 - 08.2016
- Promoted in a gas company to assisted manager to ensure the station ran smoothly in its daily operations and that patrons were satisfied with the care and attention doted upon them
- Served clients gasoline and car products for 18 wheel trucks and regular cars
- Took customers' money, credit cards, and debit cards for their purchases and completes the transactions accurately and in a friendly manner
- Counted the money at the end of the night and organized it according to the employer's standards and needs
- Closed the gas station at night.
Education
Some College (No Degree) - Aviation Technician – Aircraft Maintenance
Centennial College
06-2024
Associate of Science - Industrial Engineering And Managment
TA HWA University
06.2016
Skills
- Aircraft Maintenance
- Operating Pneumatic Tools
- Manual Dexterity
- Marshalling
- Mechanical Aptitude
- Logical and Rational Thinker
- Problem-solving
- Safety Consciousness
- Attention to Detail
- Valid Driver's License
Certification
- Airside Vehicle Operator’s Permit
- Transportation Security Clearances
Affiliations
Motorbike Restoration and Modification (July/2011 – Oct/2013)
- Enthusiastically restored and modified a SYM- RX110 motorbike as a personal project during high school.
- Demonstrated hands-on expertise in engine mechanics, suspension systems, and body modifications.
- Successfully addressed mechanical issues and improved overall performance through a comprehensive engine overhaul.
- Applied modifications to the suspension system, enhancing ride comfort and handling.
- Customized body parts, showcasing a blend of technical skills and an eye for aesthetic detail.
Timeline
WB Ramp Agent
Menzies Aviation
08.2022 - 09.2023
Delivery Driver
Fantuan
09.2021 - 09.2022
Table Games Supervisor
Casino Woodbine
08.2019 - 02.2022
Table Games Dealer
Casino Woodbine
07.2018 - 08.2019
Table Games Dealer
Fallsview Casino
06.2017 - 07.2018
Assistant Manager
CPC Corporation
01.2014 - 08.2016
Some College (No Degree) - Aviation Technician – Aircraft Maintenance
Centennial College
Associate of Science - Industrial Engineering And Managment
TA HWA University
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