Wen Cassell

• Led and conducted reviews of branch policies and procedures for compliance.
• Remained calm and professional in stressful situations.
• Maintained scheduling for main branch to keep shifts appropriately staffed.
• Performed duties in office environment during operating hours.
• Coordinated and assigned service call requests.
• Motivated and trained employees to maximize team productivity.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Handled problematic customers to maintain excellent customer service.

• Answered telephone inquiries regarding customer deliveries and pick ups.
• Maintained friendly and professional customer interactions.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Counted, verified and handled customer deposits and armored car transactions.

Supported students with special needs by:

• Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
• Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
• Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
• Assisted classroom teacher in supervising snack time and indoor and outdoor play.
• Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Assisted in extracurricular activities such as clubs or sports teams, providing additional support for students outside of the classroom setting.
• Collated classroom materials to help teachers prepare for daily instruction and activities.
• Maintained safety and security by overseeing students in recess environments.