Wemi Opanuga
Etobicoke,ON
Summary
Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction.
Overview
6
6
years of professional experience
Work History
Food Service Worker
AnnB Catering Services
01.2023 - 12.2023
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Reduced wait times for guests by expediting food delivery from kitchen to tables.
- Increased daily sales by upselling menu items based on customer preferences.
- Greeted customers at counter to fulfill requests and answer questions.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Cleaned and organized kitchen, dining and service areas.
Kitchen Helper
AnnB Catering Services
07.2021 - 12.2022
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Transported food items from storage areas to kitchen for prepping.
- Followed recipes and chef instructions to prepare food correctly.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Customer Service Representative
Smartflow Technologies Ltd
12.2017 - 04.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Bachelor of Science - Accounting
Olabisi Onabanjo University, Ago-Iwoye
04.2009
Skills
- Kitchen Operations
- Table Preparation
- Safe Food Handling
- Order Accuracy
- Dishwasher Operation
- Cash Register Operations
Timeline
Food Service Worker
AnnB Catering Services
01.2023 - 12.2023
Kitchen Helper
AnnB Catering Services
07.2021 - 12.2022
Customer Service Representative
Smartflow Technologies Ltd
12.2017 - 04.2020
Bachelor of Science - Accounting
Olabisi Onabanjo University, Ago-Iwoye
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