WELLINGTON MASIANO
Abu Dhabi,United Arab Emirates
Summary
Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business.
Overview
1
1
Language
4
4
years of post-secondary education
6
6
years of professional experience
Work history
Waiter/Runner
Abu Dhabi National Hotels
Abu Dhabi, United Arab Emirates
01.2023 - Current
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Maintained knowledge of menu items, leading to accurate order taking.
- Handled payment transactions to guarantee smooth customer checkout process.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Liaised with kitchen staff for prompt order delivery to customers.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Delivered excellent customer service through friendly and polite interaction.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
Hotel cleaner
Abu Dhabi National Hotels
Abu Dhabi, United Arab Emirates
01.2021 - 12.2022
- Kept inventory of cleaning supplies, ensuring constant availability.
- Delivered quality housekeeping service, contributing to repeat business.
- Provided extended support during peak seasons or staff shortages, demonstrating flexibility and commitment towards job role.
- Worked closely with other departments to ensure comprehensive service provision to guests.
- Conducted thorough dusting and vacuuming to promote healthier atmosphere.
- Performed deep cleaning tasks for immaculate environment.
- Performed vacuuming and dusting in reception areas and walkways to maintain cleanliness.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
Education
Certificate of Higher Education -
South Lunzu Secondary
Malawi 01.2004 - 12.2007
Certificate of Higher Education - Hotel and Hospitality Management
Malawi Institute of Tourism
Malawi 06.2018 - 12.2018
Skills
- Bill calculation
- Meal recommendation
- Sales persuasion
- Handling difficult customers
- Patient and calm nature
Languages
English
Fluent
Timeline
Waiter/Runner
Abu Dhabi National Hotels
01.2023 - Current
Hotel cleaner
Abu Dhabi National Hotels
01.2021 - 12.2022
Certificate of Higher Education - Hotel and Hospitality Management
Malawi Institute of Tourism
06.2018 - 12.2018
Certificate of Higher Education -
South Lunzu Secondary
01.2004 - 12.2007