Weitong Cai
Markham,ON
Summary
- Staff Training
- Customer Relationship Building
- Network development
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Honest and Dependable
- Team Cooperation
Overview
12
12
years of professional experience
Work History
Sale Representative
HomeLife Landmark Realty Inc., Brokerage
07.2017 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Engaged in friendly conversation with customer to better uncover individual needs.
Franchise Owner
Menchie's Frozen Yogurt
05.2014 - 11.2019
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
Owner
365 Cares Residential Service Ltd
01.2012 - 12.2016
- Managed day-to-day business operations. Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Education
No Degree - Data Analytics
University of Toronto
Toronto, ON08.2023
Master of Management - Accounting And Finance
University of Windsor
Windsor, ON10.2012
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Sale Representative
HomeLife Landmark Realty Inc., Brokerage
07.2017 - Current
Franchise Owner
Menchie's Frozen Yogurt
05.2014 - 11.2019
Owner
365 Cares Residential Service Ltd
01.2012 - 12.2016
No Degree - Data Analytics
University of Toronto
Master of Management - Accounting And Finance
University of Windsor
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