WEITAO LIANG
TORONTO,Canada
Summary
Accomplished Branch Manager at Galaxy Security with a strong focus on cultivating customer relationships and making strategic decisions that drive success. Led the team to consistently surpass sales goals through effective leadership and an unwavering commitment to excellence. Expertise in coaching and mentoring has resulted in high employee morale and exceptional customer satisfaction. Proven ability to manage accounts while fostering robust client relationships, contributing to sustained business growth and loyalty.
Overview
13
13
years of professional experience
Work History
Branch Manager
Galaxy Security
01.2020 - Current
- Directed daily branch operations, leading the team to exceed monthly sales goals.
- Oversaw daily operations including cash management, opening and closing procedures, account maintenance.
- Maintained high level of employee morale to minimize turnover and maximize customer satisfaction.
- Managed day-to-day communication between the branch and corporate headquarters.
- Communicated and implemented new ideas and strategies to improve sales, marketing, and staff development.
- Provided excellent customer service to develop strong relationships with clients.
- Resolved customer inquiries promptly and professionally in order to maintain high levels of satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines and exceeding expectations.
Account Manager
Galaxy Security
01.2013 - 12.2019
- Utilized CRM software to track leads, account activity and contact information.
- Generated new business opportunities through cold calling, networking events, and referrals.
- Conducted product demonstrations for prospective customers to maximize sales opportunities.
- Participated in trade shows or other industry events as a representative for the company.
- Developed a comprehensive understanding of the company’s products and services which enabled me to effectively answer customer questions.
- Resolved customer inquiries promptly and professionally in order to maintain high levels of satisfaction.
Education
MBA - Business Management
Cape Breton University
08.2012
Skills
- Client relationship management
- Analytical decision-making
- Mentoring team members
- Consistent dedication to tasks
LANGUAGES
English - Fluent
Full Professional
Chinese (Cantonese) - Native
Chinese (Mandarin) - Native
Timeline
Branch Manager
Galaxy Security
01.2020 - Current
Account Manager
Galaxy Security
01.2013 - 12.2019
MBA - Business Management
Cape Breton University
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