Overview
Work History
Education
Skills
Languages
Timeline
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Weishan(Krycia) Fa

Burnaby,BC

Overview

5
5
years of professional experience

Work History

Store Manager

ToKEN
Vancouver, BC
09.2021 - Current
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Customer service on all major social media platforms (Such as Wechat, Instagram ect); Also answered customer inquiries via telephone, email and face-to-face contact.

Sales Manager

Colton Couture
Burnaby
09.2019 - 05.2021
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Train new employees and assist the boss in every activity.
  • Be responsible for opening store before going to work and closing shop system after work at night.
  • Help guests to settle accounts and use the system to check accounts daily.

Kitchen Position& Waiter

Kawawa
Burnaby
10.2018 - 01.2019
  • Received, organized and rotated paper goods and food ingredients.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Education

High School Diploma -

Burnaby South Secondary School
Burnaby
07.2018

BBA - Marketing Management

Kwantlen Polytechnic University
Richmond

Skills

  • Self-motivated
  • Teamwork skills
  • Quick learner
  • Hardworking individual
  • Good communication ability
  • Sales Strategies
  • Customer Service
  • Store Merchandising
  • Shift Scheduling
  • Inventory Management

Languages

English
Chinese (Mandarin)

Timeline

Store Manager

ToKEN
09.2021 - Current

Sales Manager

Colton Couture
09.2019 - 05.2021

Kitchen Position& Waiter

Kawawa
10.2018 - 01.2019

High School Diploma -

Burnaby South Secondary School

BBA - Marketing Management

Kwantlen Polytechnic University

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Weishan(Krycia) Fa