Weiping Ka
North York,ON
Summary
Analytical professional with a strong foundation in economics and industrial relations, combined with experience in marketing analysis and customer service. Expertise in market research, data analysis, and project coordination enhances ability to drive results in retail banking or as a Product Specialist. Focused on building relationships and delivering tailored solutions that support business objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk&CEO‘s Assistant
Speedup Education, Inc.
09.2025 - 04.2026
- Oversaw administrative operations, ensuring smooth coordination between students, teachers, and management.
- Monitored and supervised teacher performance, ensuring compliance with institutional policies and teaching standards.
- Tracked and recorded student attendance using digital systems (Portal, ClassIn), identifying discrepancies and updating records accordingly.
- Managed company’s WeChat account and social media presence, creating and posting engaging content that increased student engagement and enhanced brand visibility.
- Provided direct support to CEO, managing communications and administrative tasks that improved organizational efficiency.
- Acted as the first point of contact for students and visitors, addressing inquiries and providing information to create positive experiences.
Customer Consultant
Shuangqi Accounting Services
09.2024 - 09.2025
- Assisted clients with accounting inquiries and provided timely solutions.
- Coordinated appointments between clients and accounting professionals.
- Maintained client records and updated information in the database.
- Processed financial documents and ensured accurate data entry.
- Developed informational materials to guide clients on services offered.
- Collaborated with team members to enhance customer service strategies.
- Conducted follow-ups to ensure client satisfaction with services provided.
Marketing Analyst
Xinflix Media. Ltd (Remote)
01.2024 - 03.2024
- Conducted comprehensive market research on cultural diversity and trends in Canada’s children’s segment to inform strategic decisions.
- Performed detailed competitor analysis and created actionable insights to identify market positioning opportunities.
- Coordinated promotional events and analyzed campaign performance using analytics tools to optimize future marketing efforts.
- Streamlined project tasks to meet deadlines, enhancing overall team efficiency.
Shift Manager
Hockey Sushi
07.2022 - 12.2022
- Supervised daily operations, ensuring smooth service delivery during high-volume shifts and minimizing disruptions.
- Led and mentored team of servers, enhancing customer experience through targeted training and support.
- Managed scheduling and coordinated with kitchen staff, optimizing workflow to reduce wait times and improve service efficiency.
- Analyzed survey responses, providing data-driven recommendations to improve engagement and satisfaction within the organization.
- Addressed and resolved customer concerns promptly, resulting in a 30% increase in satisfaction and repeat visits.
- Conducted pre-shift meetings to communicate goals, updates, and best practices, fostering a cohesive team environment.
Sales Consultant
Lvjing Weidu Technology., Ltd (Remote)
01.2018 - 12.2020
- Educated customers on company's technological products and services, enhancing their understanding and engagement.
- Actively listened to customer needs, providing insightful information, and collaborating with the sales team to meet customer requirements.
- Delivered after-sales service via phone and email, resolving customer concerns and ensuring positive experiences.
- Maintained accurate and updated customer records, fostering a personalized and efficient customer relationship management system.
Strategic Marketing Consultant
Lululemon (School Project)
09.2019 - 12.2019
- Developed a three-year marketing plan to strengthen Lululemon’s cultural identity and brand engagement.
- Conducted market analysis using SWOT and 4P models to identify target demographics and product opportunities, informing strategic direction.
- Coordinated pop-up events and fitness activities to strengthen community engagement and foster customer loyalty.
- Collaborated with stakeholders to define event goals and ensure effective execution.
Education
Master of Arts - Industrial Relations
Queen's University
Kingston07-2024
Bachelor of Arts - Economics
Carleton University
Ottawa07-2022
Skills
- Customer satisfaction
- Customer resolution
- Retail Sales Expertise: Demonstrated practical experience in retail sales with a keen focus on customer engagement, leveraging excellent communication and presentation skills
- Relationship management
- Detail-Oriented and Organized: Consistently delivers high-quality work by prioritizing tasks and meeting deadlines with precision
- Team leadership
- Data analysis
- Data visualization
- Banking Product Knowledge: Possesses an in-depth understanding of banking products spanning Everyday Banking, Investments, Lending, and Credit Card products
Certification
- Advanced Google Analytics Certificate
- Proficient in Excel, Word, PowerPoint, STATA
Timeline
Front Desk&CEO‘s Assistant
Speedup Education, Inc.
09.2025 - 04.2026
Customer Consultant
Shuangqi Accounting Services
09.2024 - 09.2025
Marketing Analyst
Xinflix Media. Ltd (Remote)
01.2024 - 03.2024
Shift Manager
Hockey Sushi
07.2022 - 12.2022
Strategic Marketing Consultant
Lululemon (School Project)
09.2019 - 12.2019
Sales Consultant
Lvjing Weidu Technology., Ltd (Remote)
01.2018 - 12.2020
Master of Arts - Industrial Relations
Queen's University
Bachelor of Arts - Economics
Carleton University