Weina Wu
Call Center Agent
Montreal,QC
Summary
Skilled in problem-solving and customer communications, excelled at VOXDATA Solutions by enhancing call center efficiency and achieving high customer satisfaction. My adaptability and technical support prowess contributed to significant process improvements. Demonstrating a blend of hard and soft skills, I consistently met employer expectations without relying on numerical achievements.
Overview
2
2
years of professional experience
Work History
Call Center Agent
VOXDATA Solutions
09.2023 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring the highest quality of service for clients.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Educated customers on company systems, form completion, and access to services.
- Processed debit and credit card and electronic check payments.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed and updated databases to handle customer data.
- Sought ways to improve processes and services provided.
Merchandiser Clerk
Costco
04.2022 - 06.2023
- Demonstrated adaptability to changing business needs by quickly learning new products, services, or software tools as required for the role.
- Enhanced store appearance through meticulous organization, attention to detail, and effective use of space.
- Strengthened brand identity through consistent implementation of visual merchandising initiatives across all departments.
- Implemented sales strategies to generate leads and maximize profit margins.
- Ensured compliance with corporate visual guidelines by regularly reviewing merchandise presentation standards and adjusting as needed.
- Sorted and delivered materials to different work areas and staff.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Education
High School Diploma -
College International Marie De France
Montreal, QC 05.2001 -
Skills
Problem-solving skills
Customer communications
Call Center Operations
Customer Education
Resolving issues
Data Entry
Answering questions
Language Fluency
Technical Support
Documentation And Reporting
Gathering information
Payment Processing
Languages
English
Native or Bilingual
French
Native or Bilingual
Mandarin
Professional Working
Spanish
Limited Working
Timeline
Call Center Agent
VOXDATA Solutions
09.2023 - 07.2024
Merchandiser Clerk
Costco
04.2022 - 06.2023
High School Diploma -
College International Marie De France
05.2001 -
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