Weilian Wu
Toronto,Ontario
Summary
Proven Administrative Assistant at TopOffer, adept in data management and customer service, enhanced client satisfaction by efficiently handling over 50 inquiries daily and aiding in securing placements at prestigious universities. At Xinxing International, increased user engagement by 18% through innovative social media strategies. Skilled in Microsoft Word and fostering client relations, demonstrating a strong results-driven approach. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
TopOffer
02.2024 - 05.2024
- Delivered excellent customer service through prompt responses to over 50 client inquiries daily, addressing concerns effectively, and building strong relationships.
- Scheduled and confirmed over 100 appointments and classes for students and staff, maintaining an organized calendar.
- Scheduling conference calls for responsible customers to explain the company's service process and answer questions.
- Assisted clients in securing over 100 dream graduate programs at top 50 universities worldwide including University of Toronto, McGill, Columbia University, and Cornell University. As well as assistance with the follow-up process and counseling.
- Generated over 300 memos, emails, and reports to support effective communication.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Social Media Assistant
Xinxing International Travel Agency
11.2020 - 03.2021
- Created engaging content, resulting in an 18% increase in user interactions.
- Developed captivating visual content using graphic design tools, enhancing the aesthetic appeal across all channels.
- Boosted customer engagement through regular posting of relevant and interactive content on various social media platforms.
- Managed day-to-day social media activities, including scheduling posts, responding to comments, and monitoring trends.
- Collaborated with the marketing team to align social media efforts with overall marketing strategies.
Education
Bachelor of Science - Mathematics And Statistics
Unversity of Toronto
Toronto11.2023
Skills
- Customer Service
- Data Management
- Computer Skills
- Office Administration
- Microsoft Word
- Client Relations
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Administrative Assistant
TopOffer
02.2024 - 05.2024
Social Media Assistant
Xinxing International Travel Agency
11.2020 - 03.2021
Bachelor of Science - Mathematics And Statistics
Unversity of Toronto
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