Wei Lam Yee
Burnaby
Summary
Dynamic Registered Pharmacy Technician with Sobeys West, recognized for enhancing patient satisfaction through exceptional customer service and efficient prescription processing. Skilled in workflow optimization and team collaboration, I excelled in managing complex medication needs while ensuring compliance with regulatory standards, contributing to successful inspections and fostering strong relationships with healthcare professionals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Registered Pharmacy Technician
Sobeys West
08.2002 - Current
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients.
- Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
- Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
- Developed strong relationships with patients through compassionate approach to care delivery, resulting in increased satisfaction scores.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Education
Bridging Program For Regulated Pharmacy Technician - Pharmacy
University of British Columbia
Vancouver, BC01-2010
Diploma For Pharmacy Assistant - Pharmacy
Vancouver Career College
Burnaby, BC01-2002
Skills
- Team collaboration
- Pharmacy and customer records management
- Problem-solving skills
- Answering customer questions
- Patient confidentiality
- Workflow optimization
- Supporting pharmacy operations
- Team coordination
Languages
Chinese (Cantonese and Mandarin)
English
Timeline
Registered Pharmacy Technician
Sobeys West
08.2002 - Current
Bridging Program For Regulated Pharmacy Technician - Pharmacy
University of British Columbia
Diploma For Pharmacy Assistant - Pharmacy
Vancouver Career College
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