WEIKE SAGBE
Toronto,ON
Summary
Results-driven Business Analyst with around 3 years of proven success across varied projects, focusing on requirements gathering, analysis, documentation, and business process modelling. Proficient in stakeholder engagement and collaboration with technical teams to achieve business system and financial objectives. Enhanced productivity by introducing and implementing technological solutions using both Waterfall and Agile methodologies, as appropriate for each project.
Overview
6
6
years of professional experience
1
1
Certification
Work History
BUSINESS ANALYST
TANGERINE BANK
Toronto, ON
12.2021 - Current
- Analyze existing business processes to grasp current operations and align with ERP implementation objectives, pinpointing areas ripe for enhancements.
- Collaborate with the Subject matter experts and stakeholders from information technology department to identify specific requirements and pain points.
- Coordinate with stakeholders to identify gaps and propose solutions, including potential workarounds or system customizations.
- Serve as a liaison between business users and the technical team, ensuring clear communication of project updates, system functionalities, and managing expectations.
- Simplify solutions using use case diagrams, process flows, and swim lane diagrams to streamline processes.
- Facilitate backlog grooming sessions alongside the scrum team to ensure thorough definition and readiness of user stories for sprint kickoff.
APPLICATION SUPPORT SPECIALIST
PRUDENT FINANCIAL SERVICES
Toronto, ON
08.2019 - 12.2021
- Provided expert-level support for application issues, diagnosing and resolving problems to ensure minimal disruption to business operations.
- Worked closely with stakeholders, including business users and IT teams, to understand their requirements and ensure the application meets their needs.
- Configured and optimized applications to enhance performance, functionality, and user experience, ensuring they are aligned with business objectives.
- Developed and delivered training sessions for end-users and support teams, creating comprehensive documentation and user guides to facilitate application use and troubleshooting.
- Managed and resolved urgent and complex support issues by identifying root causes and effectively communicating solutions to internal customers, ensuring minimal disruption to operations.
IT SUPPORT ANALYST
TELEPERFORMANCE
Toronto, ON
02.2018 - 08.2019
- Analyzed software, hardware & device issues reported by the end user & escalate accordingly.
- Repaired hardware and software (Windows OS and macOS) issues remotely, Enterprise Directory technologies via phone and LiveChat.
- Improved escalation protocols and procedures, ensuring appropriate response times as defined by organizational SLA are met.
- Advanced knowledge of software deployment tools, configuration and ongoing usability of desktop hardware and software.
- Proven expertise in troubleshooting and resolving LAN/WAN network issues, ensuring the efficient operation of the company's desktop computing environment.
Education
Bachelor of Science - Mechanical Engineering
Kwame Nkrumah University of Science And Technology
01.2011
Skills
- Business process modelling
- Gap analysis
- Requirements Gathering
- Business process improvement
- Microsoft Office Suite
- Project Management
- User Acceptance Testing
- Risk Assessment
- Problem-solving abilities
- Analytical Thinking
Certification
- Project Management Graduate certi, George Brown College, Toronto, ON, 2024
- IIBA Advanced Business Analysis Certificate, 268359-259, 2022
Applications
- JIRA
- Confluence
- Balsamiq
- Microsoft Visio
- Sharepoint
- MS Office Suite
- Power Bi
- Ms Project
Timeline
BUSINESS ANALYST
TANGERINE BANK
12.2021 - Current
APPLICATION SUPPORT SPECIALIST
PRUDENT FINANCIAL SERVICES
08.2019 - 12.2021
IT SUPPORT ANALYST
TELEPERFORMANCE
02.2018 - 08.2019
Bachelor of Science - Mechanical Engineering
Kwame Nkrumah University of Science And Technology
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