Wei Chung Ho
Richmond,BC
Summary
Experienced with customer retention strategies that drive loyalty and reduce churn. Utilizes effective communication and problem-solving skills to address client concerns proactively. Track record of building strong client relationships and fostering positive customer experience.
Results-driven professional well-versed in customer retention strategies and client relationship management. Known for delivering impactful solutions that enhance customer loyalty and satisfaction. Consistently collaborates with cross-functional teams to achieve organizational goals and adapt to evolving business needs with strong focus on conflict resolution and communication skills.
Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.
Overview
14
14
years of professional experience
Work History
Loyalty and Retention Specialist, Small and Medium Business
TELUS Communications
02.2022 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Loyalty and Retention Chinese in Language, Residential
TELUS Communications
05.2016 - 02.2022
Loyalty and Retention, Residential
TELUS Communications
03.2014 - 05.2016
Restaurant Manager
McDonalds Corp
03.2011 - 03.2014
Education
Colleague non-graduate - General Studies
Kwantlen Polytechnic University
8771 Lansdowne Rd, Richmond BC V6X 3V8Skills
- Execute Audits
- Data Interpretation Skills
- Precision in Work
- Skilled in Prioritizing Tasks
- Strong Organizational Skills
- Effective Documentation Practices
- Customer Feedback Evaluation
- Collaborative Communication Skills
- Data Analysis
- Client Relationship Development
Accomplishments
- SME(Subject Matter Expert), training new hires.
- Achieved 100% or higher, 3yrs running on the scorecard
- Supervised team of 50 staff members as a restaurant manager
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Timeline
Loyalty and Retention Specialist, Small and Medium Business
TELUS Communications
02.2022 - Current
Loyalty and Retention Chinese in Language, Residential
TELUS Communications
05.2016 - 02.2022
Loyalty and Retention, Residential
TELUS Communications
03.2014 - 05.2016
Restaurant Manager
McDonalds Corp
03.2011 - 03.2014
Colleague non-graduate - General Studies
Kwantlen Polytechnic University
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