WEIBO LIU
Waterloo,ON
Summary
I landed in to Canada at September 2023 with PR identity. Fantuan Delivery was my first job in Canada.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise.
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements.
Overview
25
25
years of professional experience
Work History
Delivery and Customer Service
Fantuan Delivery
11.2023 - Current
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Addressed potential cancellations and offered catered solutions to retain accounts.
Sales Manager
China Tianjin Huaxun Technology & Development Co., Ltd.
12.2013 - 08.2023
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Established and cultivated solid business relationships with new or existing customers.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships. Lead the team to achieve marketing goals
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- During my tenure, be in charge of the marketing strategy plan making, management teams, performance statistics assessment and market development implementation
- Realize the top three results of the company's regional revenue
- Docking with customers to explain training and service for customers
- With the KYOCERA（China）company of Japan, Yanlord Land (YNLG) of Singapore, Wanda Group, Zhonghai Real Estate, China Pku University Resources Group, China State Construction Engineering Corporation, China Poly Group, Hong Kong Construction Real Estate, Singapore CapitaLand, Kerry Properties, SUNAC Group, YUASA BATTERY Company, Civil Aviation University of China, China Academy of Arts and Sciences college, Tianjin Anshanxidao Primary School, Tianjin Writers Association, Tianjin Painting and Calligraphy Institute, Australian Immigration, JieShifeng Automobile, Porsche 4S Show room, Volkswagen 4S Show room.
- With the director and the leaders of the enterprise and institutional industry has established a good customer relationship and has strong coordination ability.
- Experience with e-commerce marketing. Include Internet website building and WeChat platform market.
Product Manager
Tianjin ENORTH NETNEWS Co.,LTD
10.1999 - 11.2013
- Responsible for the overall sales of the news comprehensive publishing system and to negotiate the cooperation and sales matters related to the implementation system software related responsibilities with the local and municipal media
- Facing Organize and company customers training the news publishing system.
- With sufficient customer training experience
- Discuss the cooperation of value -added business with China Unicom\China Mobile\China Telecom.
- Maintained positive vendor relations to build strong partnerships.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Enrich the departmental cooperation capabilities.
- Monitored market trends and competitor performance to update promotional strategies.
Education
Associate of Science - Computer Science
China Tianjin Hedong Professional College
Tianjin, China08.1999
Skills
- Escalation management
- Sales Support
- Service Level Agreements
- Performance metrics analysis
Position
Cashier, Customer Experience Associate, Connection
Travel in the world, Self -driving tour, Listen to Music, Road Trip, Hi-Fi, TV games
The most impressive self -driving tour is five years ago in the Grand Ring Road of Gansu and Qinghai, China. with a total schedule of more than 4,000 km in 13 days. There are both Qilian Mountains with unique scenery and Chaka salt lakes like mirrors, which are also known as the mirror of the sky. It also has billions of years of unique sedimentary salt landforms. Danxia, the mountains are colorful.
I also like the Hi-Fi audio system that can playback amazing sound.
Timeline
Delivery and Customer Service
Fantuan Delivery
11.2023 - Current
Sales Manager
China Tianjin Huaxun Technology & Development Co., Ltd.
12.2013 - 08.2023
Product Manager
Tianjin ENORTH NETNEWS Co.,LTD
10.1999 - 11.2013
Associate of Science - Computer Science
China Tianjin Hedong Professional College
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