Wei Lin
Newport Beach,CA
Summary
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success. Competent Server Trainer offering 6 years of food service experience in hot pot restaurants. Quick learner with good multitasking skills and exceptional work ethic. Delivers training on discussing menu items in detail, providing targeted suggestions and finishing dishes for new employee development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server Trainer
Haidilao Hotpot
04.2021 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Developed and implemented comprehensive training program for new servers.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Server
MaLuBianBian
10.2020 - 04.2021
Server Shift Leader
ChengDuLaoZao Hotpot
01.2016 - 04.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
- Achieved seamless staff transitions during peak hours by coordinating efficient shift changes.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Skills
- Guest Relations Management
- Menu Memorization
- Team Member Training
- Order Accuracy
- Cash Handling
- Safe handling procedures
- POS System proficiency
- Food running skills
- Food station setup
- Menu presentation
- Item promotion
- Tableside Service
Certification
- Certified Position Certificate, HaiDiLao - 2023-7-31
Languages
English
Professional Working
Chinese (Mandarin)
Full Professional
Timeline
Server Trainer
Haidilao Hotpot
04.2021 - Current
Server
MaLuBianBian
10.2020 - 04.2021
Server Shift Leader
ChengDuLaoZao Hotpot
01.2016 - 04.2019
Similar Profiles
Ze Hao LimZe Hao Lim
Management Trainee at Haidilao HotpotManagement Trainee at Haidilao Hotpot
Pema YangdenPema Yangden
Head Dishwasher at Haidilao HotpotHead Dishwasher at Haidilao Hotpot
Yantak SiuYantak Siu
Service Leader at Haidilao HotpotService Leader at Haidilao Hotpot