Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wei Bao

Richmond,BC

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

5
5
years of professional experience

Work History

Manager of Operations

00X Escape Zone
11.2022 - Current
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Managed cross-functional teams for successful project completion and timely delivery.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

Front Desk Receptionist

17 Gaming Internet Cafe
09.2020 - 04.2021

Front Desk Receptionist

Forever Duck Resturant
05.2019 - 06.2020
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Developed strong working relationships with team members, fostering a positive work environment.

Education

Bachelor of Arts - Human Resource Management

Trinity Western University
Langley, BC
04.2021

Skills

  • Time Management
  • Customer Service
  • Problem Solving
  • Decision Making
  • Adaptability
  • Staff Training
  • Performance Measurement
  • Team Leadership

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual

Timeline

Manager of Operations

00X Escape Zone
11.2022 - Current

Front Desk Receptionist

17 Gaming Internet Cafe
09.2020 - 04.2021

Front Desk Receptionist

Forever Duck Resturant
05.2019 - 06.2020

Bachelor of Arts - Human Resource Management

Trinity Western University
Wei Bao