Webster Mwenye
Stony Plain,AB
Summary
Proven leader in workforce management, adept at enhancing team productivity and workflow efficiency at Alberta Health Services. Skilled in schedule coordination and computer applications, I excel in reducing scheduling conflicts by over 30% and fostering a culture of continuous improvement.
Overview
16
16
years of professional experience
Work History
Workforce Management Scheduler
Alberta Health Services
08.2022 - Current
- Reducing scheduling conflicts and ensuring timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintaining high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables are met within agreed timeframes.
- Consistently meeting deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Working with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitating smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Identifying best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Managing approximately 50-60 incoming calls, emails and faxes daily from various departments.
Workforce Management Scheduler
Pathways To Independece
11.2020 - 08.2022
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Optimized organizational processes by effectively managing staff schedules while adhering to contractual restrictions.
- Collaborated with HR personnel to ensure adequate staffing levels were maintained during peak periods while minimizing overtime costs.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
Team Leader
Meta Centre
09.2008 - 07.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
Education
Certification - Oracle Database Mgmt
Centennial College of Applied Arts And Technology
Scarborough, ON05.2013
Bachelor of Science - Computer Science
University of Zimbabwe
Harare, Zimbabwe06.2002
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Schedule Coordination
- Schedule Management
- GoEasy Scheduling Tool
- Kronos Scheduling Software
- Oracle Database Administration
- Microsoft Office
- Administrative background
- CRM Software
- Timesheet Management
Languages
English
Full Professional
Timeline
Workforce Management Scheduler
Alberta Health Services
08.2022 - Current
Workforce Management Scheduler
Pathways To Independece
11.2020 - 08.2022
Team Leader
Meta Centre
09.2008 - 07.2022
Certification - Oracle Database Mgmt
Centennial College of Applied Arts And Technology
Bachelor of Science - Computer Science
University of Zimbabwe
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