WAGNER CESAR VERAS
Information Technology Technician
Toronto,ON
Summary
Methodical IT professional with extensive experience in identifying and solving technical issues in computing and network environments. Expertise in installing, maintaining, upgrading, and supporting various operating systems and hardware. Proven track record of clear communication, excellent planning, and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
2
2
Languages
Work History
Technical Support Analyst
Secretaria De Estado Da Fazenda De Alagoas (SEFAZ-AL)
MACEIO, BRAZIL
2 2009 - 04.2012
- Supported devices and network infrastructure.
- Installed, maintained, and upgraded operating systems.
- Resolved technical issues and provided exceptional customer service.
Systems Analyst
INDRA
MACEIO, BRAZIL
04.2014 - 08.2020
- Provided technical support for network infrastructure and devices.
- Managed software updates, patches, and hardware configurations.
- Collaborated with the development team on software issues and solutions.
Field Services Specialist
FleetOptics
Toronto, Ontario
10.2022 - Current
- Developed efficient routes to avoid traffic and construction.
- Established relationships with customers through timely deliveries.
- Maintained clean and serviced vehicles, ensured compliance with traffic rules.
Education
High School Diploma -
ANCHIETA SCHOOL
MACEIO - ALAGOASBachelor of Science - Computer Systems Analysis
CESMAC - CENTRO DE EST SUPERIORES DE MACEIO
MACEIO - BRAZILSkills
Python
Technical Support
Microsoft 365
SQL Development & Analytics
Network Development & Administration
Hardware & Software Installation
Virtualization
Repair
Printers
Routers:
Database Management
Certification
CompTIA A+
Accomplishments
- Supervised team of 5 staff members as coordinator of the IT area for 6 years
- Resolved product issue through consumer testing
- Collaborated with team of 11 in the development of Financial Collection System
- Helped design and develop 2 new products, including financial collection system and health care control system
Additional Information
- G License Driving 18+
- Own Car
- Clean Driving Record
- Non-smoking
- Able to work weekdays and weekends
- Able to lift up to 70 lbs unassisted
Timeline
Field Services Specialist
FleetOptics
10.2022 - Current
CompTIA A+
07-2019
Systems Analyst
INDRA
04.2014 - 08.2020
Technical Support Analyst
Secretaria De Estado Da Fazenda De Alagoas (SEFAZ-AL)
2 2009 - 04.2012
High School Diploma -
ANCHIETA SCHOOL
Bachelor of Science - Computer Systems Analysis
CESMAC - CENTRO DE EST SUPERIORES DE MACEIO