Wazira alahmad

Dynamic Customer Service Representative with a proven track record at the Customer Service Department, excelling in active listening and critical thinking. Successfully trained new team members and enhanced customer satisfaction initiatives, managing high-volume calls while ensuring exceptional service quality. Proficient in data entry and documentation, driving positive outcomes for clients.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.