WAYNISHA LEWIS
San Francisco
Summary
Detail-oriented administrative professional with strong organizational skills and experience supporting operations, managing communications, and coordinating schedules. Recognized for professionalism, efficiency, and the ability to maintain a positive, welcoming environment.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Maven
San Francisco
05.2024 - Current
- Scheduled appointments and maintained the reception calendar efficiently.
- Coordinated office supplies and managed inventory for reception area.
- Provided administrative support to various departments as needed.
- Assisted clients with check-in processes and service inquiries promptly.
- Maintained cleanliness and organization of the front desk environment.
- Handled incoming mail and distributed it to relevant team members.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Administrative Assistant
Robert Half
San Francisco
05.2023 - 05.2024
- Managed front desk operations and coordinated daily office activities.
- Assisted visitors with check-in procedures and provided necessary information.
- Scheduled appointments and maintained an organized calendar for staff.
- Handled incoming calls and directed inquiries to appropriate departments.
- Maintained office supplies inventory and ordered replacements as needed.
- Developed and implemented efficient filing systems for documents and records.
- Coordinated communication between departments to ensure smooth operations.
- Trained new staff on front office protocols and customer service standards.
Case Manager
Providence Foundation Homeless Shelter
11.2018 - 05.2023
- Coordinated client assessments to identify individual needs and service requirements.
- Developed personalized case plans to support housing stability and self-sufficiency.
- Facilitated access to community resources, including healthcare and employment services.
- Collaborated with multidisciplinary teams to ensure comprehensive client support.
- Maintained accurate case records using electronic management systems and documentation standards.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Trained new staff on case management procedures and best practices for client engagement.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Compiled reports on cases and submitted them to supervisors as required.
Desk Clerk
Tenderloin Neighborhood Development Corporation (TNDC)
06.2016 - 06.2018
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Maintained accurate records of resident inquiries and service requests for timely responses.
- Coordinated communication between residents and maintenance staff to address urgent needs.
- Assisted in the scheduling of appointments and community events for residents' engagement.
- Provided information on local resources and services to enhance resident support.
- Handled incoming calls, directing inquiries to appropriate departments or personnel promptly.
- Monitored building security procedures, maintaining a safe environment for all residents.
- Collaborated with team members to improve front desk workflows and customer service standards.
- Greeted guests upon arrival in a friendly and professional manner.
Education
Associate of Applied Business - Business Administration
CCSF
San Francisco, CA06.2017
Skills
- Customer service
- Problem solving
- Time management
- Attention to detail
- Data entry
- Administrative skills
Timeline
Front Desk Receptionist
Maven
05.2024 - Current
Administrative Assistant
Robert Half
05.2023 - 05.2024
Case Manager
Providence Foundation Homeless Shelter
11.2018 - 05.2023
Desk Clerk
Tenderloin Neighborhood Development Corporation (TNDC)
06.2016 - 06.2018
Associate of Applied Business - Business Administration
CCSF