Wayne Craig
Markham,ON
Summary
Qualified Call Centre Agent with 14 years in fast-paced customer service and call center environments. Personable and professional under pressure. [Job Title] excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Patient and empathetic [Job Title] with extensive background in conflict resolution and customer care. Desires a [Job Title] role.
Overview
11
11
years of professional experience
Work History
Call Centre Agent
American Express Inc
101 Mcnabb St Markham On
08.2015 - 08.2015
- Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
- Provided an elevated customer experience to generate a loyal clientèle.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Sales and customer service
Forzani Group Inc
08.2015 - Current
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Contributed to annual store sales of $1 million per year.
Education
Associate of Applied Science - Business Computer Systems
Seneca College of Applied Arts and Technology
1992
High School Diploma - undefined
Thornlea Secondary School
Thornhill, ON1988
Skills
- Creative problem solver
- MS Windows proficient
- Quick learner
- Strong client relations
- Exceptional communication skills
- Strategic sales knowledge
- Training development aptitude
- Multi-line phone talent
- Credit card processing
- Mediation capability
- POS systems expert
Accomplishments
- Product Promotion
Up-sold products and motivated customers to upgrade current product plans. - Monetary Transactions
Handled cash, check, credit and automatic debit card transactions with 100% accuracy. - Conflict Resolution
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations
- Earned highest marks for customer satisfaction, company-wide.
Timeline
Call Centre Agent
American Express Inc
08.2015 - 08.2015
Sales and customer service
Forzani Group Inc
08.2015 - Current
Associate of Applied Science - Business Computer Systems
Seneca College of Applied Arts and Technology
High School Diploma - undefined
Thornlea Secondary School