Wayne Stumpf
Wpg,Manitoba
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Fleet Rental Manager
Bell Rental Systems
01.2007 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
Service Advisor
Vickar Chevrolet
03.2001 - 01.2007
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using [Skill] to provide effective resolution.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Maples Collegiate
Winnipeg, MB06.1982
Skills
Safety Compliance Officer
Forklift Operators license
Youtube'r with videos based on How To's
Channel is based on: Gardening, Vehicle Repairs, How to Fix. 2,500,000 views and over 7,200 subscribers. Over 500 videos posted. Have 2 sponsors listed.
Timeline
Fleet Rental Manager
Bell Rental Systems
01.2007 - Current
Service Advisor
Vickar Chevrolet
03.2001 - 01.2007
High School Diploma -
Maples Collegiate
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