Wayne Sarantopoulos

• Demonstrated excellent organizational skills by managing multiple tasks simultaneously.
• Achieved appointment-setting goals by meeting objectives and metrics.
• Actively listened to customers to provide tailored appointment solutions.
• Developed an ability to build rapport with potential customers and establish trust through effective communication.
• Converted sales opportunities to confirmed appointments.
• Applied persuasive techniques when making outbound calls to prospective customers.
• Collaborated with sales team to ensure customer satisfaction and maximize sales opportunities.
• Utilized computerized appointment scheduling system and supported updates.

• Managed leasing processes for residential properties at Coach Realty & Consulting.
• Facilitated property showings and guided prospective tenants through applications.
• Developed marketing materials to attract potential renters and enhance visibility
• Executed leasing strategies for residential and commercial portfolios

• Generated leads, conducted property tours, and negotiated lease agreements

• Built strong client and tenant relationships driving long-term retention

• Supported property management operations and administrative functions

• Managed daily operations of multifamily housing community.
• Supervised maintenance team and ensured timely repairs.
• Coordinated tenant communications and resolved inquiries efficiently.

• Oversee daily operations of residential and commercial properties totaling [XX] units / [XX] sq. ft.

• Lead leasing strategy resulting in improved occupancy and revenue growth

• Manage annual budgets, operating expenses, and capital improvement planning

• Negotiate and administer leases, renewals, and vendor contracts

• Coordinate maintenance operations, inspections, and compliance requirements

• Implement tenant retention programs reducing turnover and vacancy

• Ensure full compliance with local, state, and federal housing regulations

• Maintain strong relationships with owners, tenants, and service providers

• Resolve tenant disputes and escalations with professionalism and discretion

• Managed tenant relations and ensured effective communication within the community.
• Oversaw property maintenance and coordinated repairs with service vendors.
• Developed and implemented marketing strategies to attract new tenants.

• Managed full-cycle property operations including leasing, collections, maintenance, and reporting

• Increased occupancy and stabilized underperforming assets

• Streamlined vendor management and reduced operating costs

• Supervised maintenance teams and coordinated large-scale repair projects

• Conducted routine inspections and ensured regulatory compliance

• Prepared financial reports and supported ownership investment objectives

• Scheduled appointments and maintained and updated appointment calendars.
• Generated reports that tracked performance metrics against goals set by management.
• Incorporated feedback from colleagues into daily practices to improve efficiency and effectiveness of workflow processes.
• Achieved appointment-setting goals by meeting objectives and metrics.

• Sales Leader with eHomes in 2022 and 2023, Appointment setting via internet database, Coordinate listing and showing appointments, Leader of Zillow Flex team, Speaker at team events