Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
hockey, golf and coaching
Timeline
Generic

Wayne Mackenzie

Tidnish Bridge,Nova Scotia

Summary

Wayne Butch has learn many life experiences in work related by having my own business and working for other companies. knowing the challenges in the new wave of doing business. Very strong background in Volunteering and involved with many community engagements. Have engagements in many community groups. ie Hockey, animal shelter, Lions group, Library and many others.Love dealing with people and helping people to succeed n life. i would be a great fit for this job, would love t give back to my community. Thanks Wayne Butch Goal-oriented Financial Sales Manager with 30 years in leading teams to exceed sales targets while providing excellent customer experiences. Managed high-value customers and coached other representatives to build network of new and prospective clients. Oversaw team of 16 people. Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies. Financial Service Associate with background in sales and understanding of how to build client loyalty. Dependable professional with dynamic communication skills. Proven success in streamlining sales processes for optimized support and sales work.

Overview

31
31

Years of Professional experience Sales?Service

5
5

Owner of a business

4
4

Town Councilor

2
2

Retail Management Course

4
4

President of Cumberland Minor Hockey

4
4
years of post-secondary education

Work History

Financial Sales Associate

Kass Auto Sales
04.2024 - Current
  • Optimized client portfolios by conducting thorough risk assessments and recommending appropriate adjustments based on clients'' unique financial circumstances.
  • Built long-lasting relationships with clients through excellent communication and trust-building activities.
  • Maintained up-to-date knowledge on market trends, enabling informed recommendations for clients'' portfolio adjustments.
  • Developed customized marketing materials to effectively target specific demographics within the local community.
  • Strengthened relationships with key business partners through regular engagement and mutual support initiatives.
  • Increased client satisfaction by providing personalized financial advice and tailored investment solutions.
  • Spearheaded initiatives to improve team morale and camaraderie, resulting in a more cohesive work environment that fostered collaboration.
  • Boosted customer retention rates through regular follow-up meetings and attentive service.

Financial Sales Associate

Port Elgin Auto Sales
12.2023 - 03.2024
  • Optimized client portfolios by conducting thorough risk assessments and recommending appropriate adjustments based on clients'' unique financial circumstances.
  • Built long-lasting relationships with clients through excellent communication and trust-building activities.
  • Maintained up-to-date knowledge on market trends, enabling informed recommendations for clients'' portfolio adjustments.
  • Developed customized marketing materials to effectively target specific demographics within the local community.

Used Vehicle Sales Manager

Atlantic Kia
03.2021 - 12.2023
  • Established a collaborative team culture among sales staff, encouraging open communication and mutual support toward shared goals.
  • Collaborated with other department managers to ensure seamless operations across all aspects of the dealership''s business functions.
  • Maintained a strong online presence through regular updates on the dealership website, social media channels, and third-party listing sites.
  • Successfully resolved customer complaints and concerns, resulting in high levels of satisfaction and sustained goodwill for the dealership.

Owner/Operator

Wayne Butch Auto Sales Limited
02.2015 - 10.2020
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.

Service Manager

Bordertown Pontiac Buick GMC Limited
03.1993 - 09.2003
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Education

Retail Management

Dartmouth Vocational School
Dartmouth, NS
09.1997

High School Diploma -

Amherst Regional High School
Amherst Nova Scotia
09.1981 - 06.1985

Skills

  • Client Relationship Building, customer retention,
  • Sales strategy development
  • Cash Flow analysis
  • Financial Planning
  • Debt management
  • Performance Improvement
  • Competitive Analysis
  • Onsite Client Calls
  • Long-Term Sales Strategies
  • Customer Needs Assessments
  • Customer Satisfaction
  • Customer Inquiries
  • Department Management
  • Vendor Contracts
  • Document Organization
  • New Business Opportunities
  • Operational Improvements
  • Product Knowledge
  • Service Sales
  • Financing Options
  • Employee Evaluation
  • Customer Relations
  • Brand Awareness
  • Promotional Campaigns
  • Special Events
  • Revenue Growth
  • Billing Procedures
  • Balance Sheets
  • Cost Calculation
  • Inventory Control
  • Professional Relationships
  • Cash Control
  • Client Relationship Building, customer retention,
  • Prepare Sales Agreements
  • Communications Strategies
  • Advertising Strategy
  • Client Rapport-Building
  • Account Inquiries
  • Customer Service and Assistance
  • Interpersonal Communication Skills
  • Effective Customer Communication
  • Motivational Techniques
  • Short Selling
  • Creative Design
  • Store Opening
  • Providing Feedback

Accomplishments

  • coaching for many years in our community, 30 years
  • town council for one term
  • have help out with many boards in amherst. Minor Hockey, Lion, Library and Animal Shelter.
  • Built the ARHS hockey team in the development of allowing players to be apart of their school and excel in education and sport. Community was a big support of local kids playing for our local team.
  • Achieved many player development with team skills to success in life accuracy and efficiency.

Languages

English
Professional Working

hockey, golf and coaching

Coaching for alot of years, helping kids to learn the game and learn the life values of be a team member. Meeting new people for all over the provinces. I have many contacts and business and  sport communities. Love our community for sports that keep the kids active. Love golf great way to meet new poeple. I could go on and on but i will leave it right there. I am a go getter and i love helping people meet their goals. Great Motivator.

Timeline

Financial Sales Associate

Kass Auto Sales
04.2024 - Current

Financial Sales Associate

Port Elgin Auto Sales
12.2023 - 03.2024

Used Vehicle Sales Manager

Atlantic Kia
03.2021 - 12.2023

Owner/Operator

Wayne Butch Auto Sales Limited
02.2015 - 10.2020

Service Manager

Bordertown Pontiac Buick GMC Limited
03.1993 - 09.2003

High School Diploma -

Amherst Regional High School
09.1981 - 06.1985

Retail Management

Dartmouth Vocational School

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Wayne Mackenzie