Wayne Kwan
53 Tamalpais Terrace, San Francisco
Summary
Results-driven parking operations leader with over 17 years of experience managing large-scale and complex parking programs in municipal and university settings. Proven expertise in strategic planning, team leadership, and technology integration to enhance operational efficiency and user satisfaction. Recognized for collaborating with diverse stakeholders, data-driven decision-making, and delivering innovative solutions that meet organizational and community needs. Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Parking Programs Manager
City of Sausalito
10.2023 - Current
- Oversee and manage complex parking programs, including commuter parking, residential parking privileges, hotel parking agreements, and employee parking programs
- Spearheaded initiatives to modernize parking systems, including implementing contactless payment options and WiFi-enabled equipment to enhance reliability
- Collaborated with City Council and stakeholders to propose residential parking zoning changes addressing non-resident parking challenges
- Authored staff reports supporting parking policy initiatives, zoning changes, and infrastructure improvements
- Recognized with the 2024 'Herb Weiner Getting the Job Done Award' for significant contributions to operational improvements and community satisfaction
Senior Parking Operations Manager
University of California, San Francisco (UCSF)
01.2015 - 06.2022
- Managed a parking operation of 8,000 spaces across surface lots and garages, generating $32M in annual revenue with $100M+ in assets
- Directed a team of 60+ employees, including managers, supervisors, and front-line staff, ensuring seamless public parking, permit parking, and valet services
- Introduced technological advancements, including license plate recognition (LPR) systems and Pay-by-Phone options, to streamline operations
- Partnered with university leadership to implement process improvements that enhanced customer satisfaction and operational efficiency
- Delivered strategic financial oversight by ensuring compliance with audits, cashiering practices, and revenue controls
Parking Operations Manager
University of California, San Francisco (UCSF)
01.2010 - 12.2014
- Supervised a team of 40 staff members across parking enforcement, cashiering, and valet operations
- Developed weekly scheduling to ensure operational coverage and efficiency
- Implemented employee training programs to foster exceptional customer service and improve patient satisfaction scores
Principal Parking Supervisor
University of California, San Francisco (UCSF)
01.2008 - 12.2010
- Managed day-to-day operations for valet services and cashier reconciliation processes, ensuring accuracy and accountability
- Supervised maintenance and security of parking facilities, resolving operational challenges
Education
Master of Arts -
University of San Francisco
Skills
- Strategic Planning & Execution
- Operations Management
- Staff Development & Leadership
- Technology Implementation
- Stakeholder Collaboration
- Financial Oversight & Auditing
- Data-Driven Decision Making
- Project Management
Certification
- LEAN White Belt Certification
- UCSF Campus Life Services Leadership Development Program
Accomplishments
- Technology Integration: Led the installation of Parking Guidance Systems and LPR technology to improve access control and customer experience.
- Facilities Improvements: Oversaw major upgrades, including resurfacing parking lots, remodeling bike facilities, and resolving punch list items with developers.
- Policy Development: Partnered with stakeholders to address capacity issues and implement sustainable parking policies.
- Team Leadership: Enhanced team engagement by creating cross-training programs and achieving a measurable increase in staff satisfaction scores.
Timeline
Parking Programs Manager
City of Sausalito
10.2023 - Current
Senior Parking Operations Manager
University of California, San Francisco (UCSF)
01.2015 - 06.2022
Parking Operations Manager
University of California, San Francisco (UCSF)
01.2010 - 12.2014
Principal Parking Supervisor
University of California, San Francisco (UCSF)
01.2008 - 12.2010
Master of Arts -
University of San Francisco
- LEAN White Belt Certification
- UCSF Campus Life Services Leadership Development Program
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