Wayne Golder
Vernon,B.C.
Summary
Devote Caregiver, providing exemplary service to individuals in residential care environments with utmost respect and consideration. Supportive care professional, monitoring client behaviors and encouraging participation in healthy activities as noted within care plan. Deliberate role model, demonstrating healthy behavior for daily living and social interactions.
Overview
18
18
years of professional experience
Work History
Manager
Kindale Developmental Association
08.2023 - 02.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
Care Assistant
(0866488 BC Ltd)
06.2018 - 08.2023
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
Delivery/Customer Service
Easy Home
01.2017 - 06.2019
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Loan's Officer
Easy Financial
01.2017 - 06.2019
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Retail/Customer Service
Dollarama
09.2016 - 01.2017
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
Laborer/Shipping
Vantage Foods
09.2014 - 07.2016
- Improved worksite efficiency by maintaining clean and organized work areas.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Technical Support Professional
Stream
09.2005 - 09.2014
- Reduced downtime for clients through effective troubleshooting and problem-solving skills.
- Streamlined processes by creating comprehensive documentation of technical procedures for future reference.
- Increased customer retention by delivering exceptional service and timely resolution of issues.
- Implemented innovative solutions to address recurring problems, minimizing future disruptions.
- Managed high-volume ticket queues efficiently, prioritizing urgent cases while maintaining a strong focus on quality service delivery.
Education
High School Diploma -
Chilliwack Secondary School
Chilliwack, BC06.2005
Skills
- Social Skills Development
- Emotional Support
- Feeding Assistance
- Wheelchair Transfers
- Patience and understanding
- Housekeeping
- Meal Preparation
- Needs Assessment
Volunteer Experience
Liquidation World, Laborer, 2004-01-01, 2004-03-01
Languages
English
Full Professional
Timeline
Manager
Kindale Developmental Association
08.2023 - 02.2024
Care Assistant
(0866488 BC Ltd)
06.2018 - 08.2023
Delivery/Customer Service
Easy Home
01.2017 - 06.2019
Loan's Officer
Easy Financial
01.2017 - 06.2019
Retail/Customer Service
Dollarama
09.2016 - 01.2017
Laborer/Shipping
Vantage Foods
09.2014 - 07.2016
Technical Support Professional
Stream
09.2005 - 09.2014
High School Diploma -
Chilliwack Secondary School
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