Summary
Overview
Work History
Skills
Timeline
Generic

Wayne Gold

Tilbury,Ontario

Summary

Results-driven general manager specializing in automotive and non-automotive parts painting, with a focus on Tier 1 and OEM customer satisfaction. Demonstrated ability to enhance production rates while reducing operational downtime. Effective in high-stress situations, with strong organizational and managerial capabilities.

Overview

19
19
years of professional experience

Work History

General Manager

In-Tek Inc
Tilbury, Ontario
01.2022 - 07.2025
  • Oversaw daily operations and staff management at In-Tek Inc.
  • Developed and implemented strategic plans to enhance productivity.
  • Coordinated cross-departmental communication to streamline workflows.
  • Ensured compliance with safety regulations and company policies.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Tracked monthly sales to generate reports for business development planning.
  • Guided management and supervisory staff to promote smooth operations.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Oversaw product development initiatives from concept through completion stages.
  • Delegated work to staff, setting priorities and goals.

Director of Operations

In-Tek Inc.
Tilbury, Ontario
07.2014 - 01.2022
  • Oversaw daily operations to ensure efficiency and compliance with company standards.
  • Developed and implemented operational strategies to streamline workflows and reduce costs.
  • Managed supply chain logistics, coordinating with vendors for timely procurement of materials.
  • Collaborated with department heads to optimize resource allocation and improve productivity.
  • Led cross-functional teams in identifying process improvements and best practices.
  • Monitored performance metrics to assess operational effectiveness and drive improvements.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Established operational guidelines and identified opportunities for improvement.
  • Oversaw the implementation of new technology solutions designed to streamline processes.
  • Analyzed data trends and identified potential risks or opportunities associated with operations.
  • Promoted products, increasing customer base, and market share.
  • Prepared detailed reports outlining operational results on a regular basis.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

General Manager

Intex Inc.
Parkhill, Ontario
03.2006 - 07.2014
  • Oversaw daily operations and staff management at Intex Inc.
  • Developed and implemented strategic plans to enhance productivity.
  • Ensured compliance with safety regulations and company policies.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Developed service and sales strategies to improve retention and revenue.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Formed and sustained strategic relationships with clients.

Skills

  • Strategic planning
  • Business operations
  • Inventory management
  • Customer relationship management
  • Paint formulation
  • Paint application
  • Problem solving
  • Troubleshooting

Timeline

General Manager

In-Tek Inc
01.2022 - 07.2025

Director of Operations

In-Tek Inc.
07.2014 - 01.2022

General Manager

Intex Inc.
03.2006 - 07.2014

Similar Profiles

CREATE PROFILE
Wayne Gold