Wayne Frosch
Accounts Receivable / Credit Control / Collections
Cambridge,ON
Summary
A highly motivated and driven credit controller with over 30 years of experience in credit control and risk, accounts receivable and debt collection, remote job-friendly skills; with a proven record of delivering results.
Overview
24
24
years of professional experience
Work History
Accounts Receivable / Collections
Trade-Mark Industrial Inc.
05.2021 - Current
- Taking ownership of multiple ledgers with SME, large corporations, hospitals, government, educational institutions as well as regional municipalities throughout North America
- Creating an aged trial balance in Excel and using it as a progress template
- Fortnightly meetings with Controller and VP Finance to discuss progress as well as issues with customers over nonpayment
- Liaising with Project Managers on a need-to basis for disputed invoices, and when escalated collection action is deemed necessary
- Daily outbound and incoming calls and email, detailing debt and making payment arrangements from business customers using Eclipse Explorer, Gaviti, and Traverse systems
- Following up on broken payment arrangements
- Deciding when current treatment is unsuccessful and more forceful action as a final option
- Locating remittance as well as projected scheduled payments using SAP Ariba
- Issuing tickets for larger corporate accounts with multiple invoices and loading them into their web portal
- Locating unapplied payments and reconciling them with customer invoices
- Daily processing of corporate cheques using either Fifth Third Direct for American customers or Scotia Connect for Canadian customers
- Ad hoc duties when required.
- Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.
- Reduced late payments by maintaining strong relationships with clients and implementing effective follow-up procedures.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained accurate and complete records to document transactions and support decision-making.
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
- Upheld high standards of professionalism by adhering to established accounting policies, procedures, and ethical guidelines throughout daily tasks.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled customer accounts and resolved discrepancies to maintain accuracy and resolve issues.
- Mitigated risk of fraud through rigorous verification processes before approving new customer applications or extending credit limits.
Senior Credit Controller
Vodafone Next Generation Services Ltd.
07.2015 - 09.2019
- Continuation of function as per WorldxChange Communications Limited with additional roles
- Responsible for treating all outstanding customers from the monthly Aged Trial Balance
- This includes Residential, Commercial, Corporate, SME, and Government agency customers
- Morning download of previous days banking from BNZ and apply to customer invoices
- Investigate any unallocated payments, locate and apply to the correct customer invoice
- Ensure single payment for multiple invoices is correctly applied to each account
- Contact either through outbound or incoming calls discussing customer queries with the customer directly, or the assigned Account Manager, in the event there are issues with an overdue invoice based on service or billing disputes.
Senior Credit Controller
WorldxChange Communications Ltd.
07.2000 - 07.2015
- Credit checks and risk assessment of new Residential & Commercial customers within company policy
- Supervising activities of the Credit Control function, ensuring both the timely collection of outstanding amounts and the maintenance of outstanding debts at acceptable levels for those 30, 60, 90 days overdue
- This is obtained by either phone discussion for a simple oversight of non-payment to a more detailed description by letter or email if details after a completed investigation need to be explained
- Loading outstanding debts to collection agencies for continued action
- Carrying out the tracing and collection of debts by our automated debt collecting system
- Handling telephone queries and correspondence from residential & commercial customers
- Sending statement copies and account reconciliation
- Entering cheque payments manually daily and allocating to customer accounts
- Applying credits once approved by company guidelines
- Completing necessary forms for commercial customers whom the Companies Register have notified are in Liquidation and or Bankruptcy
- Negotiate with the customer an acceptable and timely payment terms
- Skip tracing customers who have left with outstanding monies owed, with the objective of locating and continuing collections.
Education
High School Diploma -
Galt Collegiate And Vocational Institute
Cambridge, ON06.1984
Skills
- Good time management: In a fast-paced work environment, this is especially useful in managing time to get the job done in a timely and efficient manner
- Research: Having the necessary information beforehand to ensure that the customer is treated in a manner that is understood, with no confusion on their part
- Admin and clerical: Even in so called paper free workplaces, tasks such as filing and paperwork may still be required
- Communications: This would include phone, email, or face-to-face when required
- Financial management: Assisting customers to developing and maintain a budget to ensure they have sufficient funds available after monthly invoices are paid This also includes their understanding to recognize any services they currently have that are not essential, thus enabling them to have more money available for necessities
- Creative thinking: Coming up with new ideas for solutions to problems
- Technology and/or digital literacy: The ability to use and quickly adapt to new technology, programs or tools
- Co-operation: The ability to collaborate, work well with others and effectively contribute to projects or tasks
- Empathy: Able to put ones self in another's shoes, to try and understand or relate to them and their situation
- Patience: The ability to handle trying situations, repeat processes when necessary, taking the time to make thoughtful and rational decisions, and to accept delays without any adverse feelings
- Flexibility: A willingness to adapt to new situations, or to change ones approach when needed
Websites
Languages
English
Native or Bilingual
Timeline
Accounts Receivable / Collections
Trade-Mark Industrial Inc.
05.2021 - Current
Senior Credit Controller
Vodafone Next Generation Services Ltd.
07.2015 - 09.2019
Senior Credit Controller
WorldxChange Communications Ltd.
07.2000 - 07.2015
High School Diploma -
Galt Collegiate And Vocational Institute
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