Wayne Friesen
Edmonton,AB
Summary
Dedicated contractor specializing in operational process optimization and client service. Known for effective collaboration and timely project delivery, with a strong focus on enhancing client experiences and driving business outcomes.
Overview
26
26
years of professional experience
Work History
Independent Contractor
7954565 Canada Ltd
Edmonton, AB
09.2011 - 02.2026
- Developed and implemented streamlined operational processes to enhance efficiency across projects.
- Managed multiple client engagements, ensuring timely delivery of high-quality services.
- Conducted market research to identify trends and inform strategic decision-making for clients.
- Collaborated with cross-functional teams to improve project outcomes and client satisfaction.
Gas Station Attendant
Petro-Canada
Edmonton, AB
07.2007 - 06.2008
- Coordinated with housekeeping and maintenance teams to address guest needs promptly.
- Developed knowledge of hotel services, promoting offerings to enhance guest experience.
- Assisted in troubleshooting equipment issues, coordinating repairs to minimize downtime.
- Maintained accurate records of guest interactions, contributing to data-driven improvements.
- Led initiatives for process optimization, resulting in enhanced team performance and service delivery.
- Monitored fuel inventory levels, reporting discrepancies to management for timely replenishment.
- Trained new staff on safety protocols and operational procedures to uphold service standards.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained inventory of all saleable items.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Provided exceptional customer service by assisting customers with fuel purchases and store inquiries.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
- Developed strong relationships with regular customers, enhancing customer loyalty and satisfaction.
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness and organization of fueling stations and convenience store areas.
Gas Station Attendant
Domo Gasoline Corporation
Edmonton, AB
04.2006 - 03.2007
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Trained new staff on company policies and procedures to enhance service quality.
- Implemented feedback systems to improve guest satisfaction and operational efficiency.
Order Entry Clerk
Pizza 73
Edmonton, AB
06.2000 - 01.2006
- Managed customer order processing with attention to detail, ensuring accuracy and efficiency in the order management system.
- Monitored product stock and liaised with kitchen team to guarantee prompt preparation of orders.
- Managed comprehensive records of incoming orders and timely updates in database to facilitate order processing.
- Investigated and resolved customer inquiries and issues efficiently, fostering positive customer experiences.
Education
No Degree - Payroll And Accounting
CDI College
Edmonton, AB01-2027
No Degree - Accounting
Centre For Distance Education
Sydney, NS09-2016
No Degree -
Assiniboine Community College
Brandon06-1988
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Records coordination
- Time management
- Customer support
- Sell services
- Teamwork and collaboration
- Active listening
- Multitasking Abilities
- Problem-solving abilities
Languages
English
Native or Bilingual
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Volunteering at community kitchens and food-related charities
- Cooking
- Baking
- I enjoy cooking for friends and family gatherings
Timeline
Independent Contractor
7954565 Canada Ltd
09.2011 - 02.2026
Gas Station Attendant
Petro-Canada
07.2007 - 06.2008
Gas Station Attendant
Domo Gasoline Corporation
04.2006 - 03.2007
Order Entry Clerk
Pizza 73
06.2000 - 01.2006
No Degree - Payroll And Accounting
CDI College
No Degree - Accounting
Centre For Distance Education
No Degree -
Assiniboine Community College