Wayne Feltham
Moncton
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Technician
Lawtons Home Health Care
12.2018 - Current
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Enhanced client retention through communication and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Receiver/Merchandiser
Lawtons Drugs
08.2012 - 12.2018
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Ensured timely processing of incoming shipments to minimize stock shortages and improve customer satisfaction.
- Coordinated with other departments for seamless integration of received goods into various departments.
- Implemented safety protocols to reduce workplace accidents during unloading and storage processes.
- Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
- Kept work areas clean, safe and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Restocked products and rotated items according to standard procedures.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
Education
High School Diploma -
Elwood High School
Deer Lake, NL06.1985
Skills
- Quality Assurance
- Regulatory Compliance
- Time Tracking
- Customer Service
- Equipment Troubleshooting
- Safety Procedures Adherence
- Installation and Repair
- Problem and Issue Resolution
Languages
English
Professional Working
Certification
- Certified For Bruno Stairlifts,Install and service September 12,2023
- Certified For Bruno vertical platform lifts Service September 12,2023
- CErtified as a Pride mobility technician for Liftchairs ,Scooters, power wheelchairs June 13,2023
- Certified technician for Savaria ceiling lifts (Savaria, handicare) September 25,2023
Affiliations
- Salvation Army church, Audio/video. as well as a musician.
Timeline
Service Technician
Lawtons Home Health Care
12.2018 - Current
Receiver/Merchandiser
Lawtons Drugs
08.2012 - 12.2018
High School Diploma -
Elwood High School
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