Wayne Douglas

Senior Field Service Technician

Tractel Ltd

11.2004 - Current

Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
Operated hand tools and power equipment according to company safety procedures.
Managed on-site and off-site installation, repair, maintenance, and test tasks.
Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Diagnosed errors and determined proper solutions.
Demonstrated strong problem-solving abilities by quickly diagnosing and resolving complex technical issues in high-pressure situations.
Enhanced equipment performance by conducting regular maintenance, troubleshooting, and repair tasks.
Trained and supported new hires resulting in better understanding of process flow and safety procedures.
Provided troubleshooting and repair support to over Number customers weekly.
Delivered high-quality training sessions to junior technicians, promoting skill development and knowledge sharing.
Identified opportunities for process improvement, implementing changes that resulted in significant time savings during service calls.
Established strong relationships with clients by providing exceptional customer support and addressing concerns promptly.
Performed annual service visits and completed preventive maintenance on systems.
Properly completed work reports for each field visit.
Provided telephone support to customers by determining cause of issue and explaining most effective solution.
Safely operated company to travel to service sites.
Conducted thorough safety inspections to maintain compliance with industry standards and regulations.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Followed safety procedures to avoid injuries in field.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Reviewed technical documentation to complete equipment maintenance and repair.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Diagnosed and repaired problems with electrical and mechanical systems.
Tested systems, noting issues and completing preventive maintenance.
Worked with diverse types of weather and ground conditions.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Inspected, evaluated and calibrated electrical and mechanical systems and components.