Wayne Douglas
Thornhill,ON
Summary
At Tractel Ltd, I excelled as a Senior Field Service Technician, leveraging my expertise in troubleshooting and repair alongside exceptional communication skills to enhance service quality and efficiency. My proactive approach led to significant process improvements, fostering team collaboration and customer satisfaction. Achieved notable success in diagnosing complex issues, underscored by a commitment to safety and excellence. Responsible Senior Service Field Technician with 20+ years of experience providing customer support and troubleshooting expertise during field visits and dispatches. Excellent leadership, motivational and communication talents. Dedicated to building positive relationships with customers by providing outstanding services.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Field Service Technician
Tractel Ltd
11.2004 - Current
- Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
- Operated hand tools and power equipment according to company safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Diagnosed errors and determined proper solutions.
- Demonstrated strong problem-solving abilities by quickly diagnosing and resolving complex technical issues in high-pressure situations.
- Enhanced equipment performance by conducting regular maintenance, troubleshooting, and repair tasks.
- Trained and supported new hires resulting in better understanding of process flow and safety procedures.
- Provided troubleshooting and repair support to over Number customers weekly.
- Delivered high-quality training sessions to junior technicians, promoting skill development and knowledge sharing.
- Identified opportunities for process improvement, implementing changes that resulted in significant time savings during service calls.
- Established strong relationships with clients by providing exceptional customer support and addressing concerns promptly.
- Performed annual service visits and completed preventive maintenance on systems.
- Properly completed work reports for each field visit.
- Provided telephone support to customers by determining cause of issue and explaining most effective solution.
- Safely operated company to travel to service sites.
- Conducted thorough safety inspections to maintain compliance with industry standards and regulations.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Education
PLC Programming And Motion Controls
Seneca College of Applied Arts And Technology
North York, ON06.2014
Skills
- Troubleshooting and repair
- Installation and maintenance
- Power Tools
- Training and mentoring
- Hardware Installation
- Team Supervision
- Complex Problem-Solving
- Electrical Systems
- Component Testing
- System diagnostics
- Interdepartmental Collaboration
- Customer training
- Excellent social skills
- Positive Attitude
- Teamwork and Coordination
- Customer Service
- Problem-Solving
- Repair and Installation
- Service Quality
- Electrical Troubleshooting
- Valid Driver's License
- Safety assessment
- Technical Troubleshooting
- Device Installation
- Fault diagnosis
- Equipment Inspection
- System Installation
- Software configuration
- Diagnostic Testing
- Reading Wiring Diagrams
- Field production
- Technical Support
- Schematic Interpretation
- Regulatory Requirements
- OSHA Certification
- Excellent Communication
- Active Listening
- Self Motivation
Languages
English
Native or Bilingual
Portuguese
Professional Working
Spanish
Limited Working
Certification
OSHA 30
Working at Heights
Fall arrest training
Basic First Aid
Timeline
Senior Field Service Technician
Tractel Ltd
11.2004 - Current
PLC Programming And Motion Controls
Seneca College of Applied Arts And Technology
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