Wayne Douglas
Hamilton,ON
Summary
Pride in being an expert in residential window and door installation, who is adept at surpassing client expectations by delivering exceptional results, which minimizes any rework.
Exceptional customer service skills, which allows comfortable, trusting and professional clientele relationships
Skilled at leading teams in major or small scale job sites, always practicing safety and on-time project completion.
Overview
19
19
years of professional experience
Work History
Installer Service Specialist
NO STRESS INSTALLATION
03.2020 - Current
- Supported team members for over 10 years in resolving complex technical issues encountered during installations or repairs.
- Streamlined installation processes by identifying areas for improvement in procedures or workflows.
- Provided outstanding customer service, addressing questions and concerns throughout the installation process.
- Collaborated with sales teams to ensure seamless transitions from product purchase to installation services.
Installation Manager
PARTILA INSTALLATION
01.2015 - 02.2020
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
Construction Supervisor
NCB - CAYMAN ISLANDS
07.2005 - 04.2014
- Supervised field crews to maximize quality and work efficiency.
- Maintained a safe work environment by enforcing company policies, procedures, and regulatory standards throughout each project phase.
- Completed projects on time and within budget by effectively managing resources and schedules.
- Reported quality of performance on site to site construction managers.
Skills
- Residential window and door installation
- Framing and Caulking
- Drywalling
- Brick laying
Languages
English
Full Professional
Timeline
Installer Service Specialist
NO STRESS INSTALLATION
03.2020 - Current
Installation Manager
PARTILA INSTALLATION
01.2015 - 02.2020
Construction Supervisor
NCB - CAYMAN ISLANDS
07.2005 - 04.2014
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