Wayne Dore
San Jose
Summary
Knowledgeable Security Supervisor with a background in overseeing security operations, and ensuring safety of personnel and property. Proven ability to manage emergency situations and implement effective security protocols. Demonstrates strong leadership and communication skills in training and supervising a security team to be at the fullest extent of their potential and capabilities.
Overview
6
6
years of professional experience
Work History
Security Supervisor
GardaWorld Security
12.2023 - Current
- Managed and updated equipment issues, ensuring prompt resolution and deployment of the team to address concerns.
- Assisted officers with training and onboarding, fostering a smooth integration into operations and ensuring compliance with company standards.
- Handle daily security details through the (EE), paying close attention to detail and ensuring accurate documentation and feedback.
- Oversee officers' patrols and vehicle management, ensuring proper coverage and adherence to operational guidelines.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Manage and track pings, reports, and events, ensuring timely responses and accurate reporting for all operational activities.
Security Supervisor
Eastridge Mall Security (PSC)
11.2019 - 08.2024
- Trained officers and managed the development and distribution of training materials and packets.
- Responsible for unlocking and locking the mall, ensuring security and operational readiness.
- Oversaw day-to-day operations across all three shifts, ensuring smooth transitions and consistent performance.
- Managed and ensured Certificates of Insurance (COIs) were up to date and compliant.
- Conducted regular scanning of tags and locations, tracking productivity metrics and operational efficiency.
- Monitored and implemented Bolos (Be On the Look Out) protocols, enhancing security awareness.
- Managed lost and found operations, ensuring proper documentation and retrieval processes.
- Clipped and recorded CCTV footage as required, coordinating with San Jose Police Department (SJPD) for investigations.
- Conducted interviews and participated in the hiring process to ensure the recruitment of qualified candidates.
- Oversaw the review and accuracy of daily operational reports, ensuring timely and accurate reporting.
Security Officer
Sycuan Casino Resort
03.2019 - 09.2019
- Managed chip fills and maintained inventory to ensure all areas were stocked and operational.
- Conducted alcohol sweeps after deadlines to ensure compliance with store policies and regulations.
- Supervised the drop team, ensuring timely and secure cash drops in accordance with company procedures.
- Issued guest badges, ensuring proper access control and security for non-staff members.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Education
Fire Technology -
Mission College
Santa Clara, CAFire Technology -
Los Medanos College
06.2014
General Education -
Evergreen Valley College
12.2012
High School Diploma -
Silver Creek High School
06.2011
Skills
- Team leadership
- CCTV Monitoring/ Recording
- Employee performance evaluation
- Staff management
- Patrol operations
- Security personnel training
- Daily incident reporting
- Skilled in conflict resolution
- Emergency response
- Security screening
- Incident investigation
- Physical security
Timeline
Security Supervisor
GardaWorld Security
12.2023 - Current
Security Supervisor
Eastridge Mall Security (PSC)
11.2019 - 08.2024
Security Officer
Sycuan Casino Resort
03.2019 - 09.2019
Fire Technology -
Los Medanos College
General Education -
Evergreen Valley College
High School Diploma -
Silver Creek High School
Fire Technology -
Mission College
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