Wayne Dawkins
Toronto,Canada
Summary
Proficiently oversee extensive caseload and meticulously document files under direction. Successfully conduct dynamic workshops for over 200 youths and adults striving for employment. Expertise in crafting and delivering audience-tailored life skills and career advancement curriculum, complemented by adept group facilitation abilities. Well-versed in labor market trends, coaching methodologies, and mentoring strategies to assist job seekers distanced from the workforce. Exceptional communication skills, both verbal and written, coupled with polished presentation abilities. Demonstrated aptitude for organization, attention to detail, multitasking, and meeting deadlines. Proficient in Microsoft Office, Excel, Outlook, search engines, and online communication platforms.
Overview
15
15
years of professional experience
Work History
Booking Agent
Pillar To Post
02.2023 - Current
- Booking and scheduling Home inspections for Realtors and Potential Home Buyers via phone, Emails and Live Chat via company web platform
- Communicating with Licensed Home inspectors across North America via phone, sms text messaging and emails
- Processing invoices/Assisting CLients in selecting inspection packages and services they need done before the closing of Home sale.
Customer Care
Cogeco
06.2020 - 09.2022
- Assisted customers in resolving inquiries and concerns through effective communication and problem-solving skills, resulting in overall customer satisfaction
- Managed a high volume of incoming calls and emails, providing accurate information and timely responses to ensure prompt resolution of customer issues
- Collaborated with cross-functional teams to streamline processes, resulting in improved efficiency and reduced response time for customer inquiries
- Conducted in-depth product knowledge training sessions for new hires, equipping them with the necessary skills to effectively respond to customer queries and provide exceptional service.
Administrative Assistant
Glen Gardens Co-OP
11.2011 - 04.2020
- Coordinated and scheduled meetings, conferences, and made arrangements for Tenants Co-Op Board Members, resulting in improved efficiency and time management
- Managed and maintained office supplies and equipment, ensuring smooth operations and minimizing downtime
- Assisted in creating and editing documents, presentations, and spreadsheets, utilizing advanced knowledge of Microsoft Office Suite
- Developed and implemented efficient filing systems, allowing for quick retrieval of information and enhanced organization.
Night Auditor/Guest Services
Days Inn
02.2009 - 06.2016
- Successfully managed front desk operations, including check-in/check-out procedures, room reservations, and guest inquiries, ensuring a smooth and efficient guest experience
- Utilized exceptional interpersonal and communication skills to provide professional and friendly customer service to hotel guests, addressing concerns, resolving issues, and exceeding guest expectations
- Conducted accurate and thorough audits of daily financial transactions, balancing accounts and reconciling discrepancies, resulting in consistently accurate financial reporting
- Collaborated with cross-functional teams, including housekeeping and maintenance, to ensure prompt resolution of guest requests and maintenance issues, enhancing overall guest satisfaction and hotel reputation.
Employment Counselor
Tropicana Employment
07.2009 - 08.2009
- Provided personalized career guidance and conducted comprehensive assessments to help individuals identify their interests, skills, and career goals
- Developed and delivered group workshops on resume writing, interviewing techniques, and job search strategies, empowering clients to enhance their employability and confidence
- Facilitated job placement services by establishing and maintaining relationships with local employers, matching qualified candidates to suitable job opportunities
- Managed case files and maintained accurate documentation of client progress, ensuring compliance with confidentiality and privacy regulations.
Education
Social Service Worker -
George Brown College
04.2004
Skills
- Customer and Client Relations
- Responsible and Reliable
- Self Driven
- Point of Sale System Operation
- Loyal and Dedicated Team Member
- Strong Multitasker
- Computer Software Efficient
Awards
- Employee of The Month
- Consecutive Booking Awards
- Young Innovator
Timeline
Booking Agent
Pillar To Post
02.2023 - Current
Customer Care
Cogeco
06.2020 - 09.2022
Administrative Assistant
Glen Gardens Co-OP
11.2011 - 04.2020
Employment Counselor
Tropicana Employment
07.2009 - 08.2009
Night Auditor/Guest Services
Days Inn
02.2009 - 06.2016
Social Service Worker -
George Brown College
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