Wayne Davis
SACRAMENTO
Summary
Dynamic professional with established expertise at Allied Universal Security, excelling in innovation management and collaborative team dynamics.
Overview
7
7
years of professional experience
Work History
Daytime Lead Officer
Allied Universal Security
04.2022 - Current
- Managed budgets and resources effectively, ensuring optimal allocation for maximum results.
- Oversaw training programs for new hires, ensuring proper onboarding procedures were followed and employees were equipped with necessary skills for success in their roles.
- Championed the adoption of new technologies and tools to streamline processes, enhance productivity, and improve overall operational efficiency.
- Enhanced team productivity by implementing efficient workflow processes and performance metrics.
- Spearheaded process improvements to increase efficiency in daily operations while maintaining strict adherence to regulatory guidelines.
- Resolved conflicts professionally while maintaining a respectful atmosphere within the workplace, promoting teamwork across departments.
Customer Service Representative
AmeriGas Propane
05.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Technical Support Representative II
Jaguar Communications
09.2019 - 05.2021
- Delivered remote assistance to customers facing technical difficulties, guiding through step-by-step resolutions.
- Enhanced customer satisfaction by providing timely and precise support for software and hardware issues.
- Resolved complex technical problems using effective troubleshooting techniques to improve user experience.
- Maintained high-level expertise on company products, ensuring accurate information was consistently provided.
Data Entry Clerk
Jostens Printing and Publishing
02.2018 - 09.2019
- Executed data entry tasks with high accuracy and efficiency.
- Adhered to established procedures for correct data processing.
- Organized and validated input data against original documents.
- Scanned and archived documents in database for essential record keeping.
Education
High School Diploma -
Vallejo, High School
840 Nebraska St, Vallejo, Ca06-1984
Skills
- Innovation management
- Team collaboration
- Safety protocols
- Risk assessment
- Surveillance techniques
- Strategic planning
- De-escalation techniques
Timeline
Daytime Lead Officer
Allied Universal Security
04.2022 - Current
Customer Service Representative
AmeriGas Propane
05.2021 - 04.2022
Technical Support Representative II
Jaguar Communications
09.2019 - 05.2021
Data Entry Clerk
Jostens Printing and Publishing
02.2018 - 09.2019
High School Diploma -
Vallejo, High School
Similar Profiles
Elvia AguileraElvia Aguilera
Security Professional at Allied Universal Security/ Southwest SecuritySecurity Professional at Allied Universal Security/ Southwest Security
Christian HarrisChristian Harris
AIRPORT SECURITY AGENT at Inter-Con Security/Allied Universal SecurityAIRPORT SECURITY AGENT at Inter-Con Security/Allied Universal Security
Arlincia RobinsonArlincia Robinson
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service
Mark QuickMark Quick
Enterprise Portfolio Manager at Allied Universal Security/US Security AssociatesEnterprise Portfolio Manager at Allied Universal Security/US Security Associates
Paola MezaPaola Meza
Barista at Lifes A GrindBarista at Lifes A Grind