Wayne Burritt

• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

• Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
• Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
• Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
• Managed the Inside Sales pipeline, ensuring a steady flow of qualified leads for the sales team to close deals effectively.
• Trained new inside sales representatives, providing guidance on best practices and company policies.

• Created effective strategies to target new markets after researching and analyzing competitor behavior
• Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure
• Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals
• Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy
• Developed and implemented new sales strategies to update product lines
• Partnered with marketing team to align sales strategy with brand messaging across all communication channels
• Kept abreast of latest trends and recommended enhancements to enhance company product offerings
• Planned and developed strategies to increase sales and territory
• Created and finalized quotes to complete deals between company, vendors and customers

• Oversaw and streamlined daily operations of purchasing department to maximize productivity and revenue
• Forecasted purchasing trends and improved merchandising strategies by completing Over 50 Cold calls a day
• Maintained key item stock levels and wrote or expedited purchase orders
• Analyzed inventory usage and assessed trends to provide maximum coverage for each time period
• Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts
• Removed poor performing items from future buys
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers
• Maintained key item stock levels and wrote or expedited purchase orders.
• Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
• Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
• Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
• Developed and improved account relationships.

• Boosted branch sales by developing and deepening customer loyalty through incentive programs.
• Recruited, interviewed, hired and trained 5 employees and implemented mentoring program to promote positive feedback and engagement.
• Assessed budget plans and present costs to forecast trends and recommend changes.
• Assessed employee performance and developed improvement plans.
• Identified and capitalized on community business opportunities with effective networking.

• Showcased product features to customers and discussed technical details to overcome objections and lock in sales
• Collaborated with vendor representatives and company customers to set up optimal delivery schedules
• Determined needs, delivered solutions and overcame objections through consultative selling skills
• Developed and deepened customer relationships to drive revenue growth
• Wrote sales contracts for orders obtained and submitted orders for processing
• Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one
• Completed 50 outbound calls daily, with average conversion rate of 8%

Inside Sales in Head office, transfer to Prince George inside sales

Smithers BC as branch supervisor

• Assigned individual roles and tasks, as well as monitoring employees for security, compliance and performance
• Encouraged employee development through training, coaching and motivational strategies
• Managed departmental inventory and supply ordering

• Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
• Investigated and resolved customer complaints to foster satisfaction