Waydelle Wright
Oakville,Ontario
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Area Manager
Nova Cannabis
02.2022 - 11.2023
- Oversaw 10+ retail locations. Managed assets, maintaining AGCO compliance and reporting requirements for all areas, including inventory
- Maintained financial controls, planned business operations, and controlled expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Interviewed, hired, and trained employees, promoting positive feedback and engagement.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Conducted leadership sessions to educate store management on best practices and procedures to increase profitability.
- Assessed reports and audits to evaluate performance, develop targeted improvements, and implement changes.
- Resolved conflicts promptly to promote a positive environment for both internal and external customers
- Supervised the opening of 4 new retail stores including, hiring and training of Manager and team, setting up store functions in operations, logistics, and administration
Store Manager
Cannabis Supply Co.
07.2020 - 06.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Recruit, Hire, and Promote: continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized succession paths
- Develop & Coach: develop training plans that build skills and expertise and coach team members by providing timely and specific feedback to create a culture of action and accountability
- Provide Meaningful Feedback: set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
- Communicate & Build Relationships: Foster a culture of strong communication and teamwork in order to ensure a seamless balance of operational and visual priorities and to facilitate problem-solving
Client Loyalty Specialist/Vehicle Sales Consultant
CAR Holdings Inc.
08.2017 - 07.2019
- Developed new strategies for customer retention activities.
- First and last impression to new and existing clients
- Coordinates, executes and manages both incoming and outbound calls at high volumes
- Effectively retain customers through positive relationship building, listening to concerns/addressing issues, and educating on available products and services; warranties, service packages, etc
- Use of multiple databases and programs at the same time
- Responsible for meeting individual and team goals
- Able to narrow the scope of vehicle issues based on customer descriptions
Education
Business Administration
Mohawk College of Applied Arts And Technology
Hamilton, ONSkills
- Operations Management
- Relationship Building and People Management
- Performance Management
- Recruitment and Hiring
- Business Development and Planning
- Team Development
- Controlling Costs
Languages
English
Native or Bilingual
Timeline
Area Manager
Nova Cannabis
02.2022 - 11.2023
Store Manager
Cannabis Supply Co.
07.2020 - 06.2022
Client Loyalty Specialist/Vehicle Sales Consultant
CAR Holdings Inc.
08.2017 - 07.2019
Business Administration
Mohawk College of Applied Arts And Technology
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