Wathsala Lionel
Richmond,BC
Summary
Business professional with proven track record in driving impactful business strategies and fostering collaborative environments. Known for strong commitment to team success and adaptability to meet shifting business needs. Expertise in stakeholder management, strategic planning, and effective communication ensures reliable and results-driven performance.
Overview
11
11
years of professional experience
Work History
Cleaning Supervisor
DM Cleaners Pvt Ltd
Richmond, BC
01.2023 - Current
- Supervised daily cleaning operations to ensure adherence to quality standards and client specifications.
- Trained and mentored team members on effective cleaning techniques and safety protocols.
- Managed inventory of cleaning supplies, ensuring optimal stock levels and cost-efficiency.
- Conducted regular inspections to assess cleanliness and identify areas for improvement.
- Implemented new cleaning procedures that enhanced operational efficiency and reduced turnaround times.
- Developed training materials to enhance staff knowledge of equipment operation and maintenance.
- Coordinated scheduling of staff shifts to meet client demands while optimizing workforce utilization.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
- Assisted in hiring process by interviewing potential candidates and selecting top performers.
Business Partner and Manager
NB Super Centre
Matale,Sri Lanka
08.2015 - 12.2019
- Developed strategic partnerships to enhance business growth and market reach.
- Analyzed market trends to identify new business opportunities and optimize offerings.
- Collaborated with cross-functional teams to align operational objectives with strategic goals.
- Led initiatives to improve customer satisfaction through tailored service solutions.
- Drove process improvements that increased efficiency in project execution and resource allocation.
- Played a crucial role in company growth by identifying new market opportunities and developing comprehensive strategies.
- Managed cross-functional teams to deliver high-quality projects on time and within budget.
- Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
- Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.
- Monitored accounts, ledgers and reporting systems to comply with regulatory requirements and corporate policy standards.
- Championed diversity and inclusion efforts, fostering a positive work environment for all employees.
- Maintained internal control safeguards for receipt of revenue, costs and organizational budgets and actual expenditures
- Assisted in recruiting, hiring and training of team members.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Analyzed sales data to identify trends, informing strategic decision-making for product placement.
- Led cross-functional teams in executing promotional campaigns, driving store traffic and engagement.
- Developed training programs to elevate staff performance and enhance product knowledge across the team.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Production Management (Incomplete)
British Columbia Institute of Technology
BurnabyBachelor of Science - Business Management
Rajarata University of Sri Lanka
Mihinthale, Sri Lanka12-2014
Data Analysis Fundamentals (Excel For Everyone)
University of British Columbia(edx)
VancouverIndigenous Canada ( In Progress )
University of Alberta(Cousera)
EdmontonSkills
- Administrative management
- Operations management
- Strategic planning
- Organizational development
- Key client relationships
- Talent recruitment
- Business development
- Data analysis
- Marketing knowledge
- Marketing
- Industry expertise
- Conflict resolution
- Client relationship management
- Stakeholder engagement
- Sales strategy development
- Staff training/development
- Team leadership
- Customer service
- Scheduling
Timeline
Cleaning Supervisor
DM Cleaners Pvt Ltd
01.2023 - Current
Business Partner and Manager
NB Super Centre
08.2015 - 12.2019
Production Management (Incomplete)
British Columbia Institute of Technology
Bachelor of Science - Business Management
Rajarata University of Sri Lanka
Data Analysis Fundamentals (Excel For Everyone)
University of British Columbia(edx)
Indigenous Canada ( In Progress )
University of Alberta(Cousera)