Wassim Ouali
Montreal,QC
Summary
Bilingual Global Security Operations Specialist with extensive experience in monitoring security systems, assessing threats, and managing access control in a high-stakes environment. Demonstrated ability to handle emergencies, collaborate with stakeholders, and ensure compliance with regulatory requirements. Skilled at enhancing incident response times, supporting investigations, and actively contributing to continuous operational improvements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Air Canada Global Security Operation Specialist
Air Canada
02.2022 - Current
- First Point of Contact: Act as the first point of contact for Air Canada Corporate Security on a 24/7 basis, consistently managing all calls, emails, events, and incidents according to standard operating procedures (SOP).
- Threat Assessment: Analyzed and assessed security threats based on real-time data, ensuring appropriate and timely communication with stakeholders. Improved threat response efficiency, reducing potential impacts on operations by 15%.
- Access Control Management: Proactively monitored access control systems, responding to alarms, breaches, and system malfunctions, leading to a 20% reduction in incident response time.
- Incident Reporting: Utilized various communication systems to collect, log, and maintain accurate incident reports. Enhanced incident reporting accuracy by 25%, contributing to better decision-making during emergencies.
- Stakeholder Collaboration: Liaised with internal and external stakeholders, ensuring regulatory compliance and efficient management of watchlist programs. Streamlined coordination processes, reducing watchlist management time by 10%.
- Support & Investigation: Assisted frontline employees with security inquiries and supported the Aviation Security team in investigations and reporting obligations, contributing to the successful resolution of 95% of cases handled.
- Continuous Improvement: Actively participated in continuous improvement initiatives within Corporate Security, identifying gaps and proposing solutions that led to a 15% improvement in operational efficiency.
Janitor
Notre Dame
01.2019 - 01.2022
- Sanitation & Safety: Played a critical role in maintaining cleanliness and safety during the pandemic, ensuring facilities were consistently sanitized to protect public health.
- Team Collaboration: Worked closely with a team to manage daily tasks efficiently, contributing to a safe and healthy environment for all facility users.
Education
B. Eng., Electrical Engineering -
ÉCOLE DE TECHNOLOGIE SUPÉRIEUR (ÉTS)
Montreal, QCAviation Security Professional Management Course -
CONCORDIA UNIVERSITY — JOHN MOLSON EXECUTIVE CENTER — ICAO
11.2023
Skills
- Security Operations: Genetec, Access Control, Incident Response
- Project Management: JIRA
- Technical Proficiency: Microsoft Office (Excel, Teams, Word, PowerPoint)
- Languages: Fluent in French and English
- Soft Skills: Communication, Problem-Solving, Teamwork, Attention to Detail, Time Management
- Incident Reporting & Documentation: Proficient in creating and maintaining detailed incident reports and logs, ensuring accuracy and compliance with regulatory standards
- Stakeholder Coordination: Experienced in liaising with internal and external stakeholders, including regulatory bodies, to ensure security compliance and efficient handling of security incidents
- Emergency Response Coordination: Skilled in coordinating response efforts during security incidents and emergencies, ensuring timely communication and minimal impact on operations
Certification
- BSP Security Certification, GardaWorld, 07/2021
- Secourism Certification, GardaWorld, 07/2021
Hobbies and Interests
- Traveling
- Sports
- Technology
Timeline
Air Canada Global Security Operation Specialist
Air Canada
02.2022 - Current
Janitor
Notre Dame
01.2019 - 01.2022
B. Eng., Electrical Engineering -
ÉCOLE DE TECHNOLOGIE SUPÉRIEUR (ÉTS)
Aviation Security Professional Management Course -
CONCORDIA UNIVERSITY — JOHN MOLSON EXECUTIVE CENTER — ICAO
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