Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
background-images

Wasiu Balogun

Newfoundland and Labrador

Summary

Results-oriented IT professional with a robust background in IT support, desktop support, and system administration. Expertise includes hardware and software management, user support, and network maintenance. Proven ability to install and configure systems, manage user accounts, and resolve technical issues effectively enhances operational efficiency. Committed to delivering exceptional service and driving continuous improvement in technology environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

IT/Project Manager

Law Office of E.M. Wafula, PPLC
08.2022 - Current
  • Managed the end-to-end onboarding and offboarding process for new and departing employees, including account creation/deletion and hardware setup.
  • Managed the full project lifecycle, ensuring the timely completion of tasks and efficient workflow for RFEs, FBI appointments, and EAD renewals.
  • Administered distribution email lists and ensured proper access for various teams and projects.
  • Maintained and updated Egnyte folder permissions to ensure data security and compliance for over 30 users.
  • Provided internal IT support by troubleshooting software and hardware issues, minimizing downtime for employees.
  • Served as the primary point of contact for clients, effectively resolving conflicts and managing communications to ensure high satisfaction.
  • Oversaw external communications with agencies like the VSC and DOJ, ensuring all case updates and requirements were met.

Technical Account Manager

SDSD
06.2022 - 08.2022
  • Acted as the primary technical point of contact, providing strategic guidance and proactive support to ensure the successful adoption and utilization of software products.
  • Led technical workshops and product demonstrations to educate client IT teams on best practices, new features, and optimization strategies.
  • Collaborated with internal product and engineering teams to escalate and resolve complex technical issues, reducing average ticket resolution time by 30%.
  • Developed and executed customer success plans, resulting in a 40% increase in product usage and a 60% renewal rate.

Data Analyst

Freelancing
05.2021 - 05.2022
  • Analyzed sales figures, market research, and supply chain data using Excel, R and SQL to inform strategic business decisions.
  • Translated numbers and facts into actionable insights for clients.
  • Developed and followed processes to maintain data confidentiality.
  • Created charts and graphs from raw data to support findings.

Technical Sales Executive

iCamlight Solutions Ltd
06.2020 - 03.2021
  • Served as the primary technical point of contact for the sales team, providing expertise on product specifications, configurations, and implementation.
  • Collaborated with business development and sales teams to create compelling proposals and present technical solutions to C-level executives.
  • Conducted in-depth technical demonstrations and presentations to C-level executives and IT teams, showcasing the value and functionality of hardware and software products.

IT Support

Guaranty Trust Bank Plc
02.2017 - 03.2020
  • Performed installation and configuration of computer hardware, software, networks, and printers.
  • Monitored and maintained computer systems and networks.
  • Responded to service issues and requests from end-users.
  • Repaired and replaced computer equipment when necessary.

Data Analyst

DEHAD Aluminium Enterprises
03.2013 - 12.2016
  • Excelled in optimizing data collection and reporting procedures, generating insightful weekly reports, and conducting key market analyses that drove a 25% increase in sales.
  • Partnered with management to identify and address critical business needs, ensuring data-informed decisions aligned with strategic objectives.

Education

B.Sc. - Statistics

UNIVERSITY OF IBADAN
Ibadan, Oyo
01.2015

Skills

  • Proficient in planning, testing, development and implementation of applications, software updates, and new operating systems
  • Data management
  • Proficient in leveraging Excel, SQL, SPSS, R, and Power BI for data analytics
  • Management of IT systems
  • Proficient in Linux and Microsoft operating systems
  • Risk management
  • Proficient in managing disputes

Certification

  • Cisco Certified Network Associate (CCNA) March 2017
  • ICT Skills Acquisition and Entrepreneurship Development April 2016
  • Certificate of Information Technology and File Management 2009

Languages

English
Full Professional

Timeline

IT/Project Manager

Law Office of E.M. Wafula, PPLC
08.2022 - Current

Technical Account Manager

SDSD
06.2022 - 08.2022

Data Analyst

Freelancing
05.2021 - 05.2022

Technical Sales Executive

iCamlight Solutions Ltd
06.2020 - 03.2021

IT Support

Guaranty Trust Bank Plc
02.2017 - 03.2020

Data Analyst

DEHAD Aluminium Enterprises
03.2013 - 12.2016

B.Sc. - Statistics

UNIVERSITY OF IBADAN

Similar Profiles

CREATE PROFILE
Wasiu Balogun